Service Desk Engineer

Oryxalign Limited; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services company in Cape Town is seeking a Service Desk Engineer to provide exceptional IT support. This role involves managing support tickets, collaborating with engineers, and ensuring customer satisfaction. The ideal candidate has strong communication skills and experience in fast-paced IT environments. Benefits include competitive salary, medical aid allowance, and opportunities for training and development.

Benefits

15 days leave plus one volunteer day

Medical aid allowance

Retirement annuity allowance

Social events throughout the year

Technology Loans

Qualifications

• Matric or equivalent is essential.
• IT-related qualifications are preferred.
• 1-2 years of Service Desk or IT Support experience.

Responsibilities

• Provide 1st line technical support.
• Manage and resolve support tickets efficiently.
• Collaborate with 2nd Line Engineers.

Skills

Strong customer service and communication skills

Ability to prioritise and manage workload

Proactive problem-solving approach

Experience in IT Service Desk environments

Knowledge of networking (routers, switches, firewalls)

Hands-on experience with Office 365

Education

Matric (Grade 12) or equivalent

IT-related tertiary qualification (Diploma or Certificate)

Tools

Ticketing systems

Remote support tools

Job description

Overview

Are you passionate about delivering exceptional IT support and solving technical challenges? Join OryxAlign as a Service Desk Engineer and become a key player in our dynamic and collaborative Service Desk team.

Why OryxAlign?

At OryxAlign, we believe in empowering our people to thrive. We're committed to delivering outstanding service to our clients while fostering a positive, inclusive, and growth-oriented workplace. If you're looking for a role where your technical skills and customer-first mindset can shine, we'd love to hear from you.

What You'll Be Doing

• Providing 1st line telephone and technical support across a wide range of technologies.
• Managing and resolving support tickets efficiently, ensuring regular client updates.
• Collaborating with 2nd Line and Escalation Engineers to meet SLAs.
• Maintaining and updating client knowledge base documentation.
• Supporting colleagues across the engineering team and managing vendor tickets.
• Working as part of a shift rota covering contracted client hours (Monday to Friday).

What You'll Bring

• Strong customer service and communication skills.
• Ability to prioritise and manage workload in a fast-paced environment.
• Proactive problem-solving approach and attention to detail.
• Experience in IT Service Desk environments.
• Knowledge of networking (routers, switches, firewalls) and basic configuration.
• Hands-on experience with Office 365, Microsoft Desktop, and Windows Server environments (2008-2016), ideally in VMware ESXi or HyperV.

Education

• Matric (Grade 12) or equivalent (NQF Level 4) - essential
• IT-related tertiary qualification (e.g. Diploma or Certificate in IT, Computer Science, or Information Systems) - preferred

Certifications

• CompTIA A+ - foundational hardware / software support
• CompTIA N+ - basic networking knowledge
• Microsoft Certified : Modern Desktop Administrator Associate or MCSA
• ITIL Foundation - for understanding service management frameworks

Experience

• 1-2 years' experience in a Service Desk or IT Support role
• Familiarity with ticketing systems and remote support too

What We Value

• A commitment to service excellence and continuous improvement.
• Strong interpersonal skills and emotional intelligence.
• A collaborative mindset and a passion for learning.
• Alignment with OryxAlign's values and professional standards.

What you will get from OryxAlign

Along with competitive salary and training and development you will receive leave entitlement of 15 days plus one volunteer day, medical aid allowance, retirement annuity allowance with -4% employer contribution.

Benefits

• Social events throughout the year
• Technology Loans
• Wellbeing initiatives
• Long service leave
• Reward and recognition awards

Equal opportunities

OryxAlign is an equal opportunity employer who are committed to creating an inclusive environment for all employees. In accordance with the Employment Equity Act of South Africa, we actively promote diversity and the fair treatment of all individuals, regardless of race, gender, disability, age, religion, sexual orientation, or any other characteristic protected by law. We encourage applications from candidates who will contribute to the diversity of our team, especially those from historically disadvantaged groups.