Service Desk Analyst I | Global IT Support

The Legends Agency; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing technology services provider in Johannesburg is seeking a Service Desk Analyst (L1) to deliver first-line IT support in a dynamic customer-focused environment. Ideal candidates should have 1-2 years of IT support experience and strong troubleshooting skills. You will provide support to clients through phone and email while maintaining clear communication and excellent service. This role is perfect for junior IT professionals eager to grow their careers.

Qualifications

• 1-2 years of experience in an IT support role.
• Strong knowledge of Windows 10/11 and macOS.
• Proficient in Microsoft 365 and Google Workspace.
• Understanding of TCP/IP, DNS, DHCP, and Active Directory.

Responsibilities

• Provide first-line support to clients via phone, email, and remote access tools.
• Troubleshoot and resolve issues across desktop, server, network, and cloud systems.
• Log, manage, and follow through on support tickets to resolution or escalation.
• Create and maintain technical documentation and internal knowledgebase articles.

Skills

IT support experience

Problem-solving skills

Customer service orientation

Knowledge of Windows 10/11

Knowledge of macOS

TCP/IP knowledge

Tools

Microsoft 365

Google Workspace

Job description

A growing technology services provider in Johannesburg is seeking a Service Desk Analyst (L1) to deliver first-line IT support in a dynamic customer-focused environment. Ideal candidates should have 1-2 years of IT support experience and strong troubleshooting skills. You will provide support to clients through phone and email while maintaining clear communication and excellent service. This role is perfect for junior IT professionals eager to grow their careers.