Service Desk Agent (German Speaking)

D-ploy; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An IT and Engineering Solutions company in Cape Town seeks a Technical Support Specialist fluent in German and English. Responsibilities include providing technical assistance, managing ticket backlogs, and collaborating with onsite IT technicians. The role offers flexible working conditions, competitive salary, and various benefits including generous vacation allowances.

Benefits

Flexible working conditions

Minimum 5 weeks of vacation

Company-sponsored events

Referral program

Competitive salary

Various benefits

Qualifications

• Candidates need to declare a criminal record extract not older than three months.

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software.
• Document end user issues meticulously in ITSM tool.
• Manage ticket backlog effectively.
• Collaborate closely with onsite IT technicians.

Skills

Fluent German

Fluent English

Advanced MS Office apps knowledge

Problem solving skills

Good communication skills

Attention to detail

Ability to multi-task

Team player

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Task and Responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

• Language skills: fluent German and English, other languages are advantage
• Advanced MS Office apps knowledge a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?