Service Desk Agent

Ptp Integrated; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A tech support company in South Africa is seeking a candidate for a three-year project opportunity. The role involves providing first-level support, logging service requests, and ensuring customer satisfaction. Ideal candidates should have a diploma in ICT and relevant certifications along with 2 years of experience in the ICT field.

Qualifications

• Minimum 2 years ICT experience.
• Familiarity with call tracking systems.
• Ability to escalate incidents within agreed timescales.

Responsibilities

• Logging all relevant incident/service request details.
• Providing first-level support and handling service requests.
• Resolving incidents or escalating as needed.
• Conducting customer satisfaction surveys.

Skills

First-level support

Customer satisfaction

Incident reporting

Problem diagnosis

Education

Diploma or equivalent qualification in ICT

A+ certification

Microsoft Certified Desktop Support Technician (MCDST)

Job description

PTP Integrated is seeking candidates meeting the below requirements for a 3‑year project opportunity.

Responsibilities

Logging all relevant incident/service request detail on the call tracking system. Providing first‑level support through taking calls. Handling the resulting incidents or service requests using the incident reporting and request fulfilment processes. Allocating categorisation and prioritisation codes. Providing first‑line investigation and diagnosis. Resolving incidents/service requests they are able to. Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress. Follow up on customer satisfaction. Conduct customer satisfaction surveys.

Minimum Requirements

Diploma or equivalent qualification in ICT. Microsoft Certified Desktop Support Technician (MCDST) (added advantage). A+ certification. Minimum 2 years ICT experience.

• If you meet any of the above requirements and interested, kindly send your CV and listed qualification and certification/s to