Service Delivery Leader: Growth & Quality

Sybrin; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT software development company in Johannesburg is seeking a Service Delivery Executive to standardise and optimise service delivery processes. The ideal candidate will have a strong background in service delivery leadership, excellent communication skills, and a Bachelor’s degree in a relevant field. Responsibilities include ensuring client satisfaction, managing Service Delivery Managers, and driving continuous improvement across services. Competitive compensation and growth opportunities provided.

Benefits

Career development opportunities

Competitive salary

Training programs

Qualifications

• Proven track record of success in service delivery leadership roles.
• Strong understanding of service delivery best practices and SLA contract requirements.
• Sound experience across different markets.

Responsibilities

• Standardise and optimise service delivery processes.
• Manage and support Service Delivery Managers.
• Ensure high levels of client satisfaction and retention.

Skills

Leadership and management skills

Excellent communication

Analytical and problem-solving skills

Client-centricity

Financial acumen

Education

Bachelor of Science degree in IT, Engineering, Business Administration, or a related field

Master's or Honours qualification

ITIL Service Delivery Manager Certification

Tools

Microsoft Project

Jira

Asana

Job description

A leading IT software development company in Johannesburg is seeking a Service Delivery Executive to standardise and optimise service delivery processes. The ideal candidate will have a strong background in service delivery leadership, excellent communication skills, and a Bachelor’s degree in a relevant field. Responsibilities include ensuring client satisfaction, managing Service Delivery Managers, and driving continuous improvement across services. Competitive compensation and growth opportunities provided.