Service Delivery Lead

SS&C Technologies; Wes-Kaap; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Vision benefits

Employee Assistance Program

Parental Leave

SS&C University training

Job summary

SS&C Technologies in Belville, South Africa, is seeking a Service Delivery Lead to oversee a team delivering services and projects with accuracy and efficiency. You will provide direction, remove roadblocks, and ensure client expectations are met.

The role demands strong leadership, financial services/tech insight, and excellent communication. The team will operate in a hybrid environment, with opportunities for professional growth and SS&C University training.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in a team lead/supervisor role in financial services or tech.
• Proven leadership and high-performance capability.
• Strong process, systems, and business analysis knowledge.
• Excellent communication and presentation skills.

Responsibilities

• Lead, mentor, and develop the team to achieve goals.
• Manage daily operations, tasks, workflows, and SLAs.
• Escalate and resolve complex issues to minimize impact.
• Collaborate with cross-functional teams to prioritize tasks.
• Identify and implement process improvements for efficiency.
• Conduct regular team meetings and performance reviews.
• Ensure policy and regulatory compliance.
• Prepare and present reports on performance and status.

Skills

Team leadership

SLA management

Stakeholder collaboration

Performance monitoring

Process improvement

Coaching & development

Regulatory compliance

Communication skills

Problem solving

Project management

Financial services knowledge

Technology background

Education

Bachelor's degree or equivalent

Job description

Locations: Belville, South Africa | Hybrid

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Wellbeing: Medical, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University

Get To Know The Team:

We are seeking a highly motivated and experienced Service Delivery Lead to oversee a team of professionals, ensuring the efficient and accurate delivery of services and projects within SS&C Technologies. This role requires strong leadership, technical aptitude, and a commitment to fostering a collaborative and high-performing team environment.

What You Will Get To Do

• Lead, mentor, and develop a team, providing guidance, feedback, and support to achieve team and individual goals.
• Manage daily team operations, including task allocation, workflow management, and performance monitoring to ensure service level agreements (SLAs) and deadlines are met.
• Act as a primary point of escalation for complex issues, resolving problems efficiently and effectively while minimizing impact on operations.
• Collaborate with cross-functional teams and stakeholders to understand requirements, prioritize tasks, and ensure seamless project execution.
• Identify opportunities for process improvement and implement best practices to enhance efficiency, quality, and client satisfaction.
• Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities.
• Ensure adherence to company policies, procedures, and regulatory compliance standards.
• Prepare and present reports on team performance, project status, and key metrics to management.

What You Will Bring

• Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Computer Science) or equivalent practical experience.
• Minimum of 5 years of experience in a team lead or supervisory role, preferably within the financial services or technology industry.
• Proven ability to lead, motivate, and develop a team to achieve high performance.
• Strong understanding of analysis - process, systems and business analysis principles and methodologies.
• Good understanding of project management principles and methodologies.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated problem-solving and decision-making abilities.
• Proficiency in relevant software applications and systems (specifics may vary based on department).
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.