Service Controller (Security)

The Recruitment Pig; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A security services provider in Pretoria is seeking a vigilant Service Controller to manage alarm monitoring and dispatch operations. The ideal candidate has experience in a similar role, strong communication skills in Afrikaans and English, and extensive knowledge of the Pretoria East area. This critical 24/7 position offers a salary of R10,000 per month.

Qualifications

• Proven experience as a Control Room Operator or in a similar dispatch/monitoring role.
• Strong verbal communication skills in Afrikaans and English.
• In-depth knowledge of the Pretoria East and surrounding areas.
• Ability to work demanding shifts including nights and weekends.
• High level of proficiency in high-stress situations.
• Excellent attention to detail and administrative skills.

Responsibilities

• Monitor alarm systems and dispatch response teams.
• Log incidents accurately and coordinate with supervisors.
• Maintain clear communication during incidents.
• Guide response units using geographic knowledge.
• Operate CCTV and other electronic security equipment.
• Compile shift handover and incident reports.

Skills

Alarm Monitoring

Incident Management

Communication Skills

Geographic Knowledge

Attention to Detail

MS Office Proficiency

Job description

Service Controller (Security) job vacancy in Pretoria.

We are seeking a highly vigilant and professional Service Controller to be the operational core of our security service.

This is a critical 24/7 role that requires intense focus, quick decision-making, and superior communication skills to manage and coordinate rapid responses to security incidents within our service area (Pretoria East and surrounding communities).

Salary: R10,000 per month.

Key Responsibilities:

• Alarm Monitoring & Response Dispatch: Monitor all alarm systems (commercial and residential) and promptly dispatch Armed Response or technical teams according to established protocol.
• Incident Management: Log all incidents accurately and in detail, track the progress of deployed response units, and coordinate with supervisors until the situation is resolved.
• Communication Hub: Maintain clear and professional communication via two-way radio and telephone with patrol officers, armed response teams, management, and clients during active incidents.
• Geographic Knowledge: Utilize your strong knowledge of Pretoria East, the Greater Boschkop area, Rayton, and Cullinan to guide response units to correct locations quickly and efficiently.
• Systems Management: Operate and monitor CCTV systems, panic systems, and other electronic security equipment, immediately reporting any system faults to the technical department.
• Reporting: Compile comprehensive, accurate shift handover reports and incident reports for management.

Requirements:

• Proven experience as a Control Room Operator or in a similar dispatch/monitoring role within the security industry is highly beneficial.
• Strong verbal communication skills in both Afrikaans and English are preferred to effectively communicate with a diverse range of clients and staff.
• In-depth, practical knowledge of the Pretoria East and surrounding areas (Boschkop, Rayton, Cullinan) is essential.
• Ability to work demanding shifts (day, night, weekends, and public holidays).
• High level of proficiency and composure when dealing with high-stress situations.
• Excellent attention to detail and strong administrative skills for accurate record-keeping.
• Computer literate (MS Office).