Service Controller

Daisy Business Solutions; Krugersdorp; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A service solutions provider located in Gauteng is seeking a Customer Service Controller to manage connectivity service calls and assist service providers with applications. The ideal candidate should have at least 2 years of relevant experience, strong skills in Microsoft Word and Excel, and exceptional communication abilities. This position requires effective handling of customer queries and coordination of technicians, making organizational skills essential. Join a dynamic team dedicated to delivering excellent service.

Qualifications

• Minimum 2 years’ experience as a Customer Service Controller/Agent.
• General connectivity-related experience is essential.
• Strong organizational and communication skills.

Responsibilities

• Log connectivity service calls and coordinate technicians.
• Process applications and ensure timeous handling of customer queries.
• Provide regular feedback to clients and suppliers.

Skills

Customer Service

Connectivity-related experience

Microsoft Word

Microsoft Excel

Communication Skills

Organizational Skills

Education

Grade 12 qualification

Job description

Job Description

• Log connectivity service calls
• Identifying correct fault diagnosis
• Process applications on behalf service providers
• Update connectivity applications and relevant spreadsheets
• Coordinate technicians
• Update connectivity call out sheet
• Arrange stock for connectivity
• Conducting feasibility analysis with service providers
• Submitting porting/migration to service providers
• Processing quotations and invoices
• Provide regular feedback to relevant parties i.e. clients, suppliers and internal staff
• Accurately load all information on the BPO system
• Ensure timeous handling of all customer queries
• Perform any other duties as assigned from time to time

Work Experience And Skills

• Minimum 2 years’ experience as a Customer Service Controller /Agent
• Must have general connectivity-related experience
• Grade 12 qualification
• Strong in Microsoft word & excel
• Industry experience preferable
• Excellent customer service experience
• Telephone and email etiquette
• Timeous handing of administrative duties & completion of work
• Must be able to handle stress within a highly pressurized environment
• Strong organizational skills
• Excellent communication skills