Service Controller

The Recruitment Pig; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A tactical security firm in Pretoria East is looking for a Service Controller to manage alarm activations and coordinate responses from technical teams. Your role includes monitoring CCTV and preparing incident reports. The ideal candidate has Matric and relevant experience as a Control Room Operator. Offering a salary between R8,000 to R12,000 per month, this position allows you to work in a secure environment with shift flexibility and professional growth opportunities.

Qualifications

• Proven experience as a Control Room Operator / Service Controller / Dispatcher, preferably in the security industry.
• Able to work shifts, including days, nights, weekends, and public holidays.
• Experience with incident logging and report writing.

Responsibilities

• Monitor alarm activations and dispatch Armed Response or technical teams.
• Log all incidents clearly and track response units until each case is closed.
• Communicate with patrol officers and technical teams using two-way radio and phone.

Skills

Strong dispatch and incident coordination skills

Clear communication skills (Afrikaans & English)

Attention to detail

Computer literate (MS Office)

Education

Matric (Grade 12)

Tools

CCTV monitoring systems

Job description

The Opportunity

Service Controller – Faerie Glen, Pretoria East - Security Industry | R10 000

If you stay calm under pressure and enjoy being the person who keeps things moving, this role is for you. You will work in a busy control room where your actions help protect families, farms, estates, and businesses every day. You’ll earn R8 000 to R12 000 per month, based on your experience, with stable shift work and a chance to grow in a serious security environment.

This is a role where your focus and quick thinking matters. If you want work that feels meaningful, and you like structure, teamwork, and responsibility, you will fit in well here.

The Company

Our Client is an established tactical security and armed response provider focused on rural and semi-rural protection across Pretoria East and surrounding areas. They support local communities and businesses with alarm monitoring, armed response, patrols, and security systems. Their strong local presence and operational approach help clients feel safer, faster.

What You’ll Be Doing

• Monitor alarm activations (commercial and residential) and dispatch Armed Response or technical teams
• Log all incidents clearly and track response units until each case is closed
• Communicate by two-way radio and phone with patrol officers, response teams, management, and clients
• Use your area knowledge (Pretoria East, Boschkop, Rayton, Cullinan) to guide teams to the right locations
• Monitor CCTV, panic systems, and other security equipment, and report faults to the technical team
• Write accurate incident reports and shift handover reports

Experience & Qualifications

• Matric (Grade 12)
• Proven experience as a Control Room Operator / Service Controller / Dispatcher (security industry preferred)
• Strong dispatch and incident coordination skills
• Clear communication skills (Afrikaans & English preferred)
• Strong admin skills, attention to detail, and accurate incident logging
• CCTV monitoring and panic systems experience is an advantage
• Computer literate (MS Office)
• Able to work shifts (day/night/weekends/public holidays)

To Apply

WhatsApp your CV to [phone] with reference "Control Room Operator."

This exclusive opportunity is managed by The Recruitment Pig on behalf of an established tactical security and armed response provider specialising in rural and semi-rural protection across Pretoria East and surrounding areas.