Service Contract Manager- M3

Sandvik Group; Middelburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global supplier in mining solutions is seeking an individual to provide technical support in Electrical and Mechanical Maintenance. The ideal candidate will have relevant mining experience and must possess Flameproof and Gas Testing certifications. Responsibilities include planning team activities, monitoring performance, and managing complex contracts. Applicants should be prepared for shift work in the mining environment and need to be medically fit.

Qualifications

• Must have 5 years of relevant mining experience.
• Must work in a difficult mining environment.
• Must be medically fit.

Responsibilities

• Provide technical support in Electrical and Mechanical Maintenance.
• Plan and schedule team activities for resource efficiency.
• Monitor sales and services activities to address issues.
• Liaise with operational area managers for integrated activities.
• Oversee complex contracts to maintain customer relations.
• Lead and evaluate contract management professionals.

Skills

Basic Computer literacy

Knowledge of Microsoft Excel

Knowledge of Microsoft Word

Knowledge of Microsoft PowerPoint

Knowledge of Microsoft Outlook

Relevant mining experience

Ability to work shifts

Medical fitness

Flameproof certification

Gas testing certification

Valid Car driver's license

Own transport

Education

Grade 12 / N3 Technical Qualification / Equivalent Qualification

Certificate/diploma/degree in business management

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role

Provides technical support in Electrical and Mechanical Maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost‑efficiency performance and customer relations, and teamwork.

Key Performance Areas

• Plan, prioritize, and schedule the team’s activities so that resources are used effectively and that work schedules and targets are met.
• Monitor the status of sales and services activities to identify problem areas and adapt procedures to improve the overall performance of the team.
• Liaise with functional or operational area managers (for example in sales, marketing, HR, finance, supply, and logistics) to ensure that sales and services activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities.
• Oversee the most complex, large, or difficult contracts to maintain positive customer relations.
• Lead, direct, evaluate, and develop contract management professionals team so that activities are completed accurately and on time.

Your Profile

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Proof of Training / Modules/POE/Proof of apprenticeship
• Basic Computer literacy, Microsoft Excel, Word, PowerPoint and Outlook
• Certificate/diploma/degree in business management
• Must have Flameproof
• Must have Gas Testing
• Relevant mining experience (5 years)
• Underground mining environment in the production section
• Will be required to work shifts and be away from home for the duration of the shift.
• Need to be medically fit
• Will be required to work in a difficult mining environment
• Must have a valid Car Drivers license
• Must have own transport

Notice Period

Notice period on all positions is 20 working days from date of resignation, unless otherwise agreed to by managers.

Equal Opportunity Statement

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.