Service Consultant Trainee At Capitec – Apply Now!

Mashreq Bank; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading South African bank is seeking dynamic individuals for customer service roles. Responsibilities include managing client interactions and providing transaction support. A Grade 12 National Certificate is required, while previous experience in client service is ideal. This is an opportunity for a motivated individual eager to learn in the banking sector.

Qualifications

• Minimum Grade 12 National Certificate required; no prior experience necessary.
• Ideal: Previous client service experience in retail, financial, or banking settings.
• Knowledge of bank branch environments and familiarity with Capitec Bank products.

Responsibilities

• Welcome clients and manage branch flow efficiently, including queue management and ATM assistance.
• Provide outstanding client service, including transaction support across various banking channels.
• Develop skills and knowledge necessary for service consulting within the banking industry.

Skills

Strong communication skills

Proficient in MS Word

Proficient in MS Excel

Proficient in MS Outlook

Effective interpersonal skills

Education

Grade 12 National Certificate

Job description

This role is geared towards individuals interested in future opportunities with Capitec Bank. We seek dynamic, self-motivated individuals who share our commitment to exceptional service in the banking sector.

Responsibilities

• Welcome clients and manage branch flow efficiently, including queue management and ATM assistance.
• Provide outstanding client service, including transaction support across various banking channels.
• Develop skills and knowledge necessary for service consulting within the banking industry.

Experience

• Minimum: Grade 12 National Certificate required; no prior experience necessary.
• Ideal: Previous client service experience in retail, financial, or banking settings.

Qualifications

• Minimum: Grade 12 National Certificate or Vocational equivalent.
• Ideal: Knowledge of bank branch environments; familiarity with Capitec Bank products and internal processes.

Knowledge

• Minimum: Basic calculations; interpersonal skills; ambition and eagerness to learn.
• Ideal: Understanding of bank branch operations; knowledge of Capitec Banks products and internal workflows.

Skills

• Strong communication skills.
• Proficient in MS Word, MS Excel, and MS Outlook.
• Effective interpersonal and relationship management skills.

Conditions of Employment

• Clear criminal and credit record.
• Detectable fingerprints in Capitec Banks internal electronic banking system.

Click the following on how to apply: https://career2.successfactors.eu/careers?company=capitecban

CV Tips

• Highlight any relevant customer service experience, even if not in a banking context.
• Showcase your ability to learn and adapt quickly.
• Emphasize your communication and interpersonal skills.
• Include any certifications or courses related to banking or finance.
• Demonstrate proficiency in MS Office tools and other relevant software.
• Ensure your CV is well-organized, error-free, and tailored to the role at Capitec Bank.