Service Consultant (Siswati) -Temp

Afrocentric Group; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A healthcare service provider in Gauteng seeks a Human Resource Administrator. This role focuses on delivering exceptional customer service and managing patient journeys with empathy. Candidates should have managed care operations experience and be passionate about customer needs. Join a diverse workplace committed to transformation and equity.

Qualifications

• Managed Care Operations experience – 2 years.
• Customer Servicing Experience – 1–2 years.

Responsibilities

• Provide customer experience and assist customers' needs.
• Build trust and connection with customers.
• Deliver excellence in all service moments to all stakeholders.

Skills

Client service delivery

Compliance and Risk Management

Brand Loyalty

Care Management

Education

Matric Higher Certificate / NQF level 5

Job description

Overview

Direct message the job poster from AfroCentric Group Position Human Resource Administrator | Recruiter | Industrial Psychology Position Purpose Provide customer experience and assist customers' needs.

Through engagements with the customer, build trust and connection and resolve requests with acknowledgement and care.

Grow and maintain knowledge of the customer journey and their emotional reactions.

Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes).

Provide personalised clinical servicing through the omni-channel experience focusing on the overall care quality of interaction between our customers and the brand.

Provide holistic care that is personalised and accessible, managing the care journey end to end.

Commit to our service care charter and strive to continuously make a positive difference.

Experience

• Managed Care Operations experience – 2 years
• Customer Servicing Experience – 1–2 years

Qualifications

Matric Higher Certificate / NQF level 5 (1–3 year certification course) recommended.

Core Competencies

• Client service delivery and quality: Follow procedures and cooperate with peers and leader for best possible service delivery.
• Compliance and Risk Management: Maintain defined legal, statutory and regulatory compliance; comply with governance structures, measures and frameworks; take necessary action when issues arise.
• Brand Loyalty: Act as a brand ambassador and extend brand presence through the customer experience.
• Care Management: Identify customer needs with patience and empathy; support the patient journey and navigate sensitivities to resolve issues with care.
• Care Service Requests: Service stakeholders across channels until clinical service requests are resolved; educate on self-help digital tools; connect with customers across channels to enable a seamless experience.
• Information Delivery: Provide accurate, consistent information meeting quality standards with empathy; identify improvement opportunities and collaborate across teams.
• Operational Execution: Meet delivery objectives, resolve performance variations, elevate when needed.
• Operational Strategy: Stay up to date with changes, deliver to quality standards, and identify continuous improvement opportunities.
• Stakeholder Management: Maintain active relationships with customers and stakeholders and address complaints per policy.

Knowledge

• Customer preferences and personality styles.
• Health legislation and regulatory environment.
• Healthcare facilities industry.
• Customer service operations.

Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity.

Our Employment Equity plan and targets will be considered as part of the recruitment process.

This commitment drives a diverse workplace and equitable employment.

Should you not hear from us within a month of applying, consider your application unsuccessful.