Service Consultant - CH Talentpool

Discovery; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading health-focused organization in Gqeberha is seeking a Service Consultant for Chronic Servicing. The role involves managing queries regarding Chronics and HIV, assisting various stakeholders, and performing administrative tasks. Candidates should be self-motivated, team players with excellent communication skills, and have a minimum of 50% in relevant subjects. The environment is fast-paced, requiring organization and attention to detail. This position offers an opportunity to make a real impact within the community.

Qualifications

• Minimum 50% in English, Maths / Maths Literacy or Accounting.
• Excellent verbal and written communication skills.
• Contact centre consultant experience is required.

Responsibilities

• Handle calls and resolve queries related to Chronics and HIV.
• Respond to questions from franchises, brokers, and the public.
• Conduct administrative functions and policy changes.

Skills

Self-motivated

Team player

Attention to detail

Excellent verbal and written communication skills

Professionalism

Empathy

Education

Minimum 50% in English, Maths / Maths Literacy or Accounting

Tools

MS Office

Job description

Service Consultant - Chronic Servicing | Talent Pool

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast‑paced and dynamic environment enables smart, self‑driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

Dealing with all queries related to Chronics and HIV.

Areas of responsibility may include but not limited to:

• Taking calls and dealing with Discovery queries;
• Dealing with queries from franchises, brokers & the public;
• Dealing with all queries related to Chronics and HIV
• Dealing with all queries through to resolution;
• Admin functions;
• Policy changes to the product;
• Working on Discovery Systems;
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills

• Self‑motivated and pro‑active;
• Team player;
• Assertiveness and can easily adapt to change;
• Able to prioritize and work under pressure;
• Very organized, positive, and service orientated;
• Professional at all times;
• Attention to detail;
• Empathetic;
• Sensitive

Education and Experience

Essential:

• Minimum 50% English, Maths / Maths Literacy or Accounting
• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate;
• Contact centre consultant skill

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.