Service Centre Facilitator

Cash Crusaders; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading retail service company in Johannesburg is seeking a Service Centre Facilitator to oversee after-sales processes. The ideal candidate will manage service requirements for multiple stores, ensuring high-quality customer service and efficient repair coordination. Applicants should have at least 1-2 years of experience in a service environment and demonstrate strong organizational skills. The role requires effective team collaboration and attention to detail.

Qualifications

• 1–2 years’ working experience in an administrative or service environment.
• Fully computer literate with strong email communication skills.
• Ability to manage strict admin controls and maintain accurate records.

Responsibilities

• Oversee after-sales service processes for assigned stores.
• Liaise with technicians and service providers for repairs.
• Maintain accurate service records and documentation.

Skills

Strong organisational skills

Attention to detail

Proactive approach

Team collaboration

Job description

Overview

Service Centre Facilitator at Crusaders Corporate

Cash Crusaders Warehouse

• Lanseria
• Permanent
• Full Time

Introduction Crusaders Corporate is a growing import and wholesale business looking for a Service Centre Facilitator to assist with the after-sales requirements of the business. This is a fast-paced, high-volume environment that requires excellent organisational ability, strong communication, and a proactive approach.

Duties & Responsibilities The ideal candidate needs to be energetic, proactive, and able to manage well under pressure. You will be responsible for overseeing after-sales service processes for a group of stores, ensuring repairs are managed efficiently and communication is clear at all times.

• Oversee assigned store portfolio – Manage after-sales service requirements for a set group of stores, ensuring high-quality customer service and quick turnaround times.
• Processing defective jobs – Receive, log, and process items returned for repair, ensuring accurate documentation and tracking throughout the process.
• Repair coordination – Liaise with technicians, suppliers, and service providers to ensure repairs are completed within agreed timelines.
• Progress updates – Provide consistent, clear, and timely updates to stores regarding the status of repairs and any changes to expected completion dates.
• Quality control checks – Verify that all repaired items meet quality standards before being returned to the stores.
• Administrative management – Maintain accurate service records, job cards, and communication logs; manage related correspondence and documentation via email and internal systems.
• Team collaboration – Work closely with the Service Centre team of 20+ staff members to ensure smooth workflow and effective problem-solving.
• Issue escalation – Identify and escalate recurring faults, supplier delays, or operational bottlenecks to management for resolution.
• Compliance & procedures – Follow all company policies, health and safety requirements, and operational procedures to ensure smooth running of the Service Centre.
• Occasional ad hoc duties – Support the Service Centre Manager with special projects, process improvements, or seasonal workload peaks.

Desired Experience & Qualification

• 1–2 years’ working experience in an administrative or service environment.
• Strong organisational skills and attention to detail.
• Fully computer literate (majority of the work is done online and via email).
• Ability to manage strict admin controls and maintain accurate records.
• Ability to work well in a team within a large Service Centre environment (20+ staff).

Interested? This position is based in Lanseria (Johannesburg). Living in close proximity will be ideal as working hours are from 07:00 – 16:00, with additional overtime required from time to time.

The successful candidate will be required to undergo and pass a pre-employment polygraph test to be considered.