Service Business Operation Leader South Africa

GE HealthCare; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading healthcare company in Johannesburg seeks a Service Business Operations Leader. The role involves driving service contract processes, ensuring data accuracy, and managing P&L for the Southern Africa region. Ideal candidates will have a Bachelor’s degree in Business and strong analytical skills. Experience in improving business processes is essential, alongside excellent communication and interpersonal skills.

Qualifications

• Bachelor’s degree in Business or related field required.
• Progressive work experience in a business environment desirable.
• Demonstrated ability to challenge status quo and drive improvements.

Responsibilities

• Oversee customer contract management in the Service ERP.
• Timely and accurate billing of customers for services.
• Manage data quality in Service ERPs.

Skills

Analytical skills

Communication skills

Interpersonal skills

Process improvement

Education

Bachelor’s degree in Business or related field

Job description

Deadline: October 23, 2025

Location: Gauteng, Johannesburg

Overview

The Service Business Operations Leader will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Southern Africa region. He / she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.

Responsibilities

• Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
• Timely and accurate billing of customers for contract and non-contract services
• Manage data quality in the various Service ERPs / Tools (Installed Base, Contracts, Warranty)
• Drive Service End of Life processes
• Work with local and regional teams to identify, execute and monitor P&L productivity initiatives
• Provide analytical and operational reporting to drive execution of revenues and costs
• Support Finance team during month, quarter and year-end financial closing
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
• Follow the GE Healthcare Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issues.
• Ensure compliance with regulatory requirements

Qualifications / Requirements

• Bachelor’s degree in Business or related field of study
• Progressive work experience in a business environment
• Demonstrated ability to challenge the status quo and drive process improvement
• Strong analytical and quantitative skills : Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Sales / Retail / Business Development jobs