Service Automation Analyst

Arup; Johannesburg; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading engineering consultancy in Johannesburg seeks a Service Automation Analyst. In this role, you will develop automated solutions for service management using ServiceNow and Microsoft applications, ensuring seamless integration across platforms. The ideal candidate has demonstrable experience in ServiceNow and the Microsoft Power Platform. You will work collaboratively to identify and implement innovative solutions. This position offers opportunities for personal development and meaningful work.

Qualifications

• Demonstrable experience of ServiceNow, certification desirable but not essential.
• Experience in Power Platform including Power BI, Power Apps, and Power Automate.
• Able to configure solutions to support service automation.

Responsibilities

• Develop automated solutions for service management using ServiceNow and Microsoft applications.
• Integrate and develop applications ensuring seamless functionality across platforms.
• Conduct user requirement workshops to identify automation opportunities.

Skills

ServiceNow experience

Microsoft Power Platform (Power BI, Power Apps, Power Automate)

Cross-functional collaboration

Education

ITIL certification

Tools

ServiceNow

Microsoft Power Platform

Job description

Job title: Service Automation Analyst

Job Location: Gauteng, Johannesburg

Deadline: October 29, 2025

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• As our Service Automation Analyst, you’ll be at the forefront of innovation, working within a talented team of service automation analysts to deliver smart, scalable solutions that make a real difference. Whether it’s streamlining operations, improving decision-making, or introducing better workload management to everyday processes, you’ll turn cutting-edge technology into meaningful business outcomes.

The Opportunity

• At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
• Develop automated solutions for service management using ServiceNow and Microsoft applications
• Integrating and developing Microsoft and ServiceNow applications with other programs / systems, ensuring seamless functionality and data flow across platforms
• Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs
• Run testing of system configuration within supporting technologies such as ServiceNow, Co Pilot, and PowerApps
• Lead in cross functional, business-facing workshops and collaborate with stakeholders to gather requirements and identify automation opportunities.
• Research and evaluate emerging technologies and automation in the service domain
• Continuing your personal development and career growth with support from our experienced members, learning platforms and partners

Is this role right for you?

• Demonstrable experience of ServiceNow (ServiceNow Certified System Administrator is desirable but not essential)
• Demonstratable experience in Power Platform including Power BI, Power Apps, Power Automate, and Power Virtual Agents.
• ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential
• Able to operate support and develop solutions using Microsoft Power Platform, ServiceNow and automation tools
• Experience configuring solutions to support service automation.
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