Service Assistant (KZN-Hillcrest) at PG Group

PG Group (Pty) Ltd; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive glass company in Durban seeks a dedicated individual for an administrative support role focusing on exceptional customer service and technical assistance in fitment processes. Ideal candidates should possess a FET or TVET qualification and have a strong understanding of customer experience. The position requires strong English literacy and the ability to learn and execute tasks related to vehicle inspections and chip repairs. A proactive approach and detail-oriented mindset are essential. This role may involve shift work and mobility within the area.

Qualifications

• Proficient in reading, writing, and conversing in English.
• Experience in customer and service environments is advantageous.
• Knowledge in chip repairs and Autoglass Fitments.

Responsibilities

• Provide administrative support and technical services.
• Assist with vehicle inspection certificates and pre- and post-inspections.
• Ensure best practices in stock control and ordering processes.

Skills

Verbal and written literacy in English

Numeric literacy

Ability to use products and tools

Education

Further Educational Training (FET) / TVET qualification

Job description

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products.

SCOPE AND PURPOSE OF THE ROLE

To provide professional, efficient and effective administrative support and technical services in line with the strategic objectives of the Company, that will contribute towards a positive customer experience.

Key Responsibilities Of This Role

Main Activities Of This Role

• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
• Adhere to all other reasonable requests issued by Management.
• Comply to company procedures including Health and Safety.
• Assist with operational / execution support activities and tasks such as, but not limited to:
• Doing electronic or manual Vehicle Inspection Certificates (VIC's).
• Vehicle pre- and post-inspections.
• Chip repairs as appropriate.
• General administration, filing, sorting of paperwork, invoicing.
• Answering phone calls, welcoming customers, attending to office duties.
• Activities that support exceptional customer experience.
• Continuous learning and development.

AUTOGLASS FITMENTS

• Contribute and assist towards ensuring that the highest level of PG Glass Fitment Centre standards are maintained when the fitting of automotive glass is done.
• Support experienced resources to execute duties and learn skills and experience in practical and real execution of tasks.

Qualifications

• Further Educational Training (FET) / Technical Vocational Educational Training (TVET) qualification.

Knowledge And Experience

• Low Effort Customer Experience (LEX) and/or customer experience / journey knowledge.
• Previous work experience in customer and/or service environments advantageous.
• A strong focus on customer service.
• Technical Knowledge and experience pertaining to chip repairs and/or Autoglass Fitments.

Skills

• Verbal and written literacy: Proficiency to read, write and converse in English.
• Numeric literacy.
• Ability to use a variety of products, tools and smart devices.

Attributes

• Customer and service centric.
• Detail-oriented.
• Task focused.
• Proactive.
• Disciplined.
• The ability to be mobile within geographical area.
• The ability to travel independently.
• The ability to work shifts.

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not considered exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.