Service Advisor - Tools and Machinery

Adendorff Machinery; Louis Trichardt; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent machinery store in Louis Trichardt is seeking a skilled Service Advisor to act as a liaison between customers and technicians. Responsibilities include consulting with repair technicians, scheduling appointments, and maintaining customer relationships. Ideal candidates should have experience in service advising, a technical background, and excellent communication skills. This role is critical in providing exceptional service and ensuring customers are well-informed about repairs and maintenance options.

Benefits

Negotiable salary

Benefits available

Qualifications

• Must be able to communicate with customers at all levels.
• Proven work experience as a Service Advisor or similar role.
• Strong understanding of Repairs and Maintenance of tools and machinery.

Responsibilities

• Consult with Repairs Technicians regarding necessary repairs.
• Provide customers with information and advice on warranty protections.
• Manage and oversee the Repairs division workflow and schedule.

Skills

Customer communication

Technical knowledge of tools

Detail orientation

Mechanical systems knowledge

Job description

Exciting Opportunity: Service Advisor at Adendorff Machinery Mart, Louis Trichardt

We're thrilled to announce the opening of our new store in Louis Trichardt, Limpopo! To join our dynamic team, we're seeking a highly skilled and customer-focused Service Advisor.

About the Position

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage:

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job Requirements

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills

• Technically inclined
• Must be able to communicate with customers at all levels
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary: Negotiable with Benefits available
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00