Service Advisor

Clicks Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail company in Durban is seeking a dedicated operational manager to ensure service excellence at the point of sale. The role involves effectively managing stock, cash, and staff to deliver exceptional customer service and achieve business goals. The ideal candidate should have managerial skills and a qualified background in retail or business management. The position emphasizes collaborative team leadership and requires a solid understanding of financial management and customer service principles. This is a permanent contract offering competitive remuneration.

Qualifications

• Grade 12 is the minimum education requirement.
• A relevant Retail or Business Management qualification is necessary for external applicants.
• Maths and English at Grade 12 level with 50% is desirable.

Responsibilities

• Direct and control operational activities at the point of sale.
• Manage stock and cash to minimise shrinkage.
• Train and motivate shop assistants/cashiers.
• Resolve customer queries effectively.
• Promote Clicks clubcard for participation targets.
• Enforce security measures and cash controls.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Position Summary

Industry

Wholesale & Retail Trade

Job category

Other: FMCG, Retail, Wholesale and Supply Chain

Location

Mpumalanga

Contract

Permanent

Remuneration

Market Related

EE position

Yes

About Our Company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Description

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company’s policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Education

Minimum requirements:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level