Service Advisor Kia South Africa

Motus; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service company in Johannesburg is seeking an experienced Service Advisor. The successful candidate will coordinate non-technical service activities and ensure customer satisfaction by liaising with service customers and dealership. The ideal candidate must have 3-5 years of experience in the motor industry and hold a Matric Certificate. Knowledge of the Kia brand is a plus. This role requires strong communication skills and integrity.

Qualifications

• 3-5 years work experience within the motor industry in a service advisor capacity with technical knowledge.
• Kia brand background would be an added advantage.

Responsibilities

• Deal with all customers and coordinate service work and time.
• Act as liaison between service customers and dealership.
• Promote the sales of labor and parts.
• Maintain a service appointment list.
• Obtain customer approval and signature after explaining dealership payment policy.
• Contact customer for authorization if repair order needs extension.
• Record results of customer contact on repair order.
• Follow up during repairs to ensure completion on schedule.
• Maintain customer file and ensure satisfaction.
• Settle customer complaints promptly.
• Explain work performed when presenting invoice.
• Inform Service Manager about customer trends and performance.
• Inform Sales Department of customer's intentions.
• Perform test drive after repairs if necessary.
• Attend training for Service Advisor.
• Maintain a neat appearance to greet customers.
• Develop communication skills to reinforce relationships.
• Conform to warranty policies.
• Stay on top of Work In Progress Cash Outstanding.

Skills

Occupational Health and Safety

Trust and Integrity

Education

Matric Certificate

Job description

Job Description

The successful candidate will be responsible to deliver an advisory service in order to attend to non-technical service activities accurately and timeously as per agreed standard operating procedures.

Position Overview

Specific Role Responsibilities

• To deal with all customers and coordinate service work and time.
• To act as liaison between service customers and dealership.
• To promote the sales of labor and parts.
• Maintain a service appointment list.
• Obtain the customer's approval and signature after first making sure the customer understands the dealership payment policy.
• Contact the customer for authorisation whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time.
• Record the results of the contact on the repair order and any additional instructions authorised by the customer (or the customer's refusal to authorise additional safety- related repairs).
• Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.
• Maintain customer file (follow-up system), telephoning customers who have not responded to a mailing; ensure customer satisfaction by calling customers who have had major repairs.
• Settle customer complaints promptly.
• Explain to the customer work performed and parts replaced when presenting the invoice.
• Inform the Service Manager about trends in customer attitude, customer appointments, and shop performance.
• Inform the Sales Department of the customer's intention or possible intention to trade or sell.
• Perform test drive after completion of repairs if necessary.
• Attend training that the distributor provides for Service Advisor.
• Maintain neat and tidy appearance for greeting customer.
• Develop communication skills to reinforce customer relationship.
• Conform to warranty policies.
• Keep on top of Work In Progress Cash Outstanding.

Qualifications and Experience

• Matric Certificate
• 3-5 years work experience within the motor industry in a service advisor capacity with technical knowledge.
• Kia brand background would be an added advantage.

Skills and Personal Attributes

• Occupational Health and Safety
• Trust and Integrity