Service Advisor - Clicks Gezina galleries

Clicks Group; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A pharmacy retail company in Pretoria is seeking a Service Advisor. The role involves ensuring excellent customer service, managing operational activities at the point of sale, and training staff. Candidates should have at least a Grade 12 qualification and experience in retail operations. Join us and help deliver service excellence in a dynamic environment.

Qualifications

• 1 year experience in a customer-facing role, overseeing employees in retail/FMCG.
• Numeracy and stock management experience.

Responsibilities

• Ensure fast and efficient customer service at the point of sale.
• Manage stock and cash effectively to minimize shrinkage.
• Train and motivate shop assistants/cashiers.

Skills

Understanding and application of financial management principles

Retail/FMCG background and understanding of merchandising and promotion principles

Knowledge of customer service excellence

Strong customer orientation

Good communication skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Listing reference: click_022679

Listing status: Online

Apply by: 24 November 2025

Position Summary

Industry: Pharmaceutical Sector

Job category: Retail Operations

Location: Pretoria

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Description

Job Purpose

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• Efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• Ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• Ensure shop assistants/cashiers are trained, competent, motivated, and directed to fulfil their duties whilst delivering service excellence at all times.
• Ensure sufficient staffing of shop assistants/cashiers in line with the work schedule, company policies and labour legislation.
• Resolve all customer queries in line with the Company's policies in a timely and efficient manner.
• Drive the promotion of the Clicks clubcard to achieve clubcard participation targets.
• Effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• Maintain updated knowledge on products, ranges, promotions and events to provide correct information to customers at all times.

Minimum Requirements

Qualifications and Experience

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 year experience in a customer‑facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotion principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency‑based interviewing
• Results and target‑driven
• Sound managerial skills
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with pressures and setbacks

Contractual Hours

• 45 hr 6 days

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.