Service Advisor / After Sales Consultant

Westline Staffing Solutions; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading Automotive Dealership in Stellenbosch is seeking a Service Advisor to enhance customer satisfaction through professional service experiences. Ideal candidates will have at least 2 years in the automotive sector, strong communication skills, and experience in dealership environments. A competitive salary and standard benefits including medical aid and provident fund contributions are offered.

Benefits

Medical aid

Provident fund contributions

Incentive scheme

Qualifications

• Minimum 2 years Service Advisor experience in an Automotive Dealership.
• Computer literate with proficiency in Office Suite.
• Driver's license and own transport required.

Responsibilities

• Prepare for the arrival of the customer.
• Liaise with customers throughout service.
• Ensure accurate invoice payments.

Skills

Sales Experience

Time Management

Customer Service

Dealership Experience

Automotive Repair

Education

Completed Certificated Service Advisor Training

Tools

Order Management System

Job description

Role Objective

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers parts and service departments in achieving customer satisfaction goals.

Key Responsibilities

• Prepare for the arrival of the customer
• Taking care of customer at initial consultation upon arrival
• Ensure accurate Warranty and Motor plan details on system
• Update Dealer Management System track all vehicles and update control systems
• Liaise with customers on regular basis throughout service
• Ensure accurate invoice payments
• Vehicle hand over
• Customer follow up and reminders

The incumbent should display a passion for dealing with people and should continuously strive to promote a professional business image. The incumbent must assist fellow employees wherever possible and promote the services and products that the business has to offer. The incumbent should offer the Customer an overall service experience which exceeds his / her expectations.

Minimum Requirements

• Minimum 2 years Service Advisor experience in an Automotive Dealership
• Computer literate (Office Suite)
• Driver's license own transport
• Completed Certificated Service Advisor Training would be advantageous

A competitive salary is offered plus an incentive scheme as well as standard company benefits such as medical aid and provident fund contributions.

How to Apply :

Email a detailed CV to or send a whatsapp to for more information.

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type

Full Time

Experience

years

Vacancy

1