Service Advisor

Merand Recruitment; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury automotive dealership in Stellenbosch is seeking a dynamic Service Advisor to join their team. The ideal candidate will have at least 2 years of experience in a service or sales-oriented role and possess strong communication skills. The role involves welcoming customers, providing service estimates, managing bookings, and ensuring high standards of service quality. A technical qualification is advantageous. This is a fantastic opportunity for those passionate about premium service experiences.

Qualifications

• Minimum 2 years’ experience in a service or sales-oriented role, preferably in a dealership.
• Computer literate, with a valid driver’s license and own transport.

Responsibilities

• Welcome customers and identify their service requirements.
• Provide cost and time estimates for repair and maintenance services.
• Schedule and manage service appointments to optimize workshop capacity.
• Create detailed service orders capturing customer concerns and vehicle information.
• Ensure service work meets Jaguar Land Rover quality standards.

Skills

Strong communication and interpersonal skills

Customer service excellence

Problem-solving and analytical thinking

Motivation and goal orientation

Self-management and resilience

Education

Technical qualification

Tools

MS Office Suite

Job description

Overview

Our client is seeking a dynamic and customer-focused Service Advisor to join a luxury automotive dealership in Stellenbosch.

The ideal candidate will serve as the key link between customers and the service department, ensuring a seamless and premium experience throughout the service process.

This role requires strong communication skills, technical understanding, and a commitment to delivering exceptional customer service in a high-end automotive environment.

Key Responsibilities

Customer Interaction & Communication

• Welcome customers professionally and identify their service requirements.
• Provide accurate cost and time estimates for repair and maintenance services.
• Explain technical details clearly to customers in easy-to-understand terms.
• Maintain ongoing communication on vehicle status, timing, and costs.
• Follow up after service completion to ensure customer satisfaction.

Service Scheduling & Coordination

• Schedule and manage service appointments to optimize workshop capacity.
• Coordinate with technicians to ensure timely completion of services.
• Confirm that all required parts and materials are available prior to appointments.

Documentation & Record-Keeping

• Create detailed service orders capturing customer concerns and vehicle information.
• Maintain accurate service histories and warranty records.
• Manage invoicing and payment processing efficiently and accurately.

Quality Control & Customer Satisfaction

• Ensure service work meets Jaguar Land Rover quality standards.
• Strive to exceed customer expectations through outstanding service delivery.
• Handle and resolve customer concerns professionally, escalating where necessary.

Product & Service Knowledge

• Stay updated on new models, features, services, and promotions.
• Promote dealership products and service offerings to customers where relevant.

Team Collaboration & Reporting

• Collaborate effectively with service, parts, and sales teams.
• Report regularly on service performance, customer satisfaction, and department efficiency.

Minimum Requirements

• Minimum 2 years’ experience in a service or sales-oriented role (dealership experience advantageous)
• Computer literate (MS Office Suite)
• Valid driver’s license and own transport
• A technical qualification will be advantageous

Key Competencies

• Strong communication and interpersonal skills
• Customer service excellence
• Problem-solving and analytical thinking
• Motivation and goal orientation
• Self-management and resilience

If you are passionate about people, cars, and premium service experiences — this is your opportunity to join a respected luxury automotive brand and make your mark in a customer-facing role.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED