Service Advisor

Merand Corbett & Associates; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury automotive dealership located in Stellenbosch is seeking a Service Advisor who will serve as the key link between customers and the service department. The role involves welcoming customers, providing accurate repair estimates, coordinating services, and ensuring customer satisfaction. Ideal candidates should have at least 2 years of experience in a service-oriented role and possess strong communication skills. This is an opportunity to excel in a premium automotive environment.

Qualifications

• Minimum 2 years’ experience in a service or sales-oriented role, preferably in a dealership.
• Valid driver’s license and own transport.
• Computer literate.

Responsibilities

• Welcome customers and identify their service requirements.
• Provide accurate cost and time estimates for services.
• Schedule and manage service appointments efficiently.
• Ensure service work meets quality standards of Jaguar Land Rover.
• Create detailed service orders for documentation.

Skills

Strong communication and interpersonal skills

Customer service excellence

Problem-solving and analytical thinking

Motivation and goal orientation

Self-management and resilience

Education

Technical qualification

Tools

MS Office Suite

Job description

Summary

Our client is seeking a dynamic and customer-focused Service Advisor to join a luxury automotive dealership in Stellenbosch.

The ideal candidate will serve as the key link between customers and the service department, ensuring a seamless and premium experience throughout the service process.

This role requires strong communication skills, technical understanding, and a commitment to delivering exceptional customer service in a high-end automotive environment.

Position Info

Key Responsibilities

Customer Interaction & Communication

• Welcome customers professionally and identify their service requirements.
• Provide accurate cost and time estimates for repair and maintenance services.
• Explain technical details clearly to customers in easy-to-understand terms.
• Maintain ongoing communication on vehicle status, timing, and costs.
• Follow up after service completion to ensure customer satisfaction.

Service Scheduling & Coordination

• Schedule and manage service appointments to optimize workshop capacity.
• Coordinate with technicians to ensure timely completion of services.
• Confirm that all required parts and materials are available prior to appointments.

Documentation & Record-Keeping

• Create detailed service orders capturing customer concerns and vehicle information.
• Maintain accurate service histories and warranty records.
• Manage invoicing and payment processing efficiently and accurately.

Quality Control & Customer Satisfaction

• Ensure service work meets Jaguar Land Rover quality standards.
• Strive to exceed customer expectations through outstanding service delivery.
• Handle and resolve customer concerns professionally, escalating where necessary.

Product & Service Knowledge

• Stay updated on new models, features, services, and promotions.
• Promote dealership products and service offerings to customers where relevant.

Team Collaboration & Reporting

• Collaborate effectively with service, parts, and sales teams.
• Report regularly on service performance, customer satisfaction, and department efficiency.

Minimum Requirements

• Minimum 2 years’ experience in a service or sales-oriented role (dealership experience advantageous)
• Computer literate (MS Office Suite)
• Valid driver’s license and own transport
• A technical qualification will be advantageous

Key Competencies

• Strong communication and interpersonal skills
• Customer service excellence
• Problem-solving and analytical thinking
• Motivation and goal orientation
• Self-management and resilience

If you are passionate about people, cars, and premium service experiences — this is your opportunity to join a respected luxury automotive brand and make your mark in a customer-facing role.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED