Service Advisor

Sydsen Recruit; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Mbombela is seeking a Service Advisor to manage customer interactions regarding service and repairs. The ideal candidate should have over 3 years of experience in the automotive industry, strong interpersonal skills, and the ability to handle multiple tasks efficiently. The position involves scheduling appointments, providing cost estimates, and maintaining communication with technicians. This role offers a chance to work in a fast-paced environment.

Qualifications

• 3+ years experience as a Service Advisor in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Greet and liaise with customers regarding service and repair requirements.
• Schedule appointments and manage workshop workflow.
• Provide accurate cost estimates and service explanations.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Ability to manage multiple tasks

Job description

Service Advisor

Mpumalanga, Nelspruit

Deadline: November 02, 2025

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Key Responsibilities

• Greet and liaise with customers regarding service and repair requirements.
• Schedule appointments, manage workshop workflow, and ensure timely vehicle delivery.
• Provide accurate cost estimates and service explanations to clients.
• Maintain clear communication with technicians, parts department, and management.
• Promote value-added services, warranties, and accessories to customers.
• Resolve customer complaints promptly and professionally.
• Ensure accurate record-keeping and compliance with company standards.

Requirements

• 3+ years experience as a Service Advisor in the automotive industry (premium or franchised dealership experience preferred but not essential).
• Strong communication, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Knowledge of vehicle maintenance, service procedures, and parts is advantageous.
• Valid driver’s license.