Service Advisor

Volvo Trucks; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading transport company in Mpumalanga is looking for an Administrative Coordinator to ensure effective sales performance in the workshop. Responsibilities include overseeing customer satisfaction, managing job cards, and liaising with Technicians. Candidates should have at least 2 years of strong administrative experience in a workshop environment. A Matric/N4 qualification is mandatory, and an Administration Diploma is advantageous. Join us in shaping sustainable transport solutions.

Qualifications

• 2 year minimum strong administration experience in a workshop environment.

Responsibilities

• Ensure effective sales performance within the allocated area.
• Handle customer satisfaction and complaints.
• Plan workshop utilization capacity.
• Calculate and prepare for invoicing.
• Open and process job cards for repairs and maintenance.
• Monitor work in progress and close job cards.
• Liaise between customers and Volvo.
• Assist Technicians with VST's & RST's.
• Conduct regular checks on company vehicles.

Skills

Good verbal and written communication skills

Planning & organization

Good customer service skills

Accuracy and attention to detail

Ability to work under pressure

Good time management

Education

Matric / N4

Administration Diploma (an advantage)

Job description

Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future.

If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

Purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Reporting : This role reports to the Branch Manager.

Job Objectives

• Customer satisfaction and complain handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST's & RST's.
• To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.
• To assist with Health & Safety requirements of the branch.
• To conduct regular checks on Company vehicles as per the company policy.

Who are you?

Do you dream big?

We do too, and we are excited to grow together.

Qualification & Job Experience

Matric / N4.

Administration Diploma (an advantage).

2 year minimum strong administration in a workshop environment.

Key Competencies

• Planning & organization.
• Product knowledge.
• Technical knowledge.
• Good verbal and written communication skills.
• Ability to plan and organise.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.

We encourage people with disability to apply.

Application Closing Date : 22 September

We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions.

Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group.

Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation.

We are passionate about what we do, and we thrive on teamwork.

We are almost , people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry.

For nearly a century we have been innovating for people – to make life easier, better and safer.

Driving progress is our promise to customers, to the industry and to society.

At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.

Join us, together we move the world we want to live in.