Service Advisor

Executiveplacements.Com - The Job Portal; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Johannesburg is looking for a Service Advisor to act as the vital link between customers and the service workshop. Responsibilities include assessing vehicle service needs, providing cost estimates, and maintaining communication with customers throughout the service process. Applicants should have a Grade 12 certificate and automotive experience. Excellent customer service skills are essential. This is a full-time entry-level position.

Qualifications

• 2–5 years' experience as a service advisor in an automotive dealership or workshop.
• Strong knowledge of vehicle components and servicing processes.
• Proficient in service booking and job card systems.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Generate service orders and provide accurate cost estimations.
• Communicate with technicians to ensure timely updates.

Skills

Customer service

Communication skills

Problem-solving

Sales skills

Education

Matric / Grade 12

Technical or automotive qualification

Tools

Kerridge

CDK

Autoline

Job description

Service Advisor

SUMMARY: A Service Advisor in the automotive industry acts as the vital link between customers and the service workshop. Their main role is to understand the customer's vehicle issues, explain recommended maintenance or repair work, provide quotes, and keep clients updated throughout the service process. They ensure a smooth and professional customer experience while supporting the workshop team by clearly communicating technical requirements and managing schedules.

Responsibilities

• Greet customers and assess their vehicle service needs clearly and professionally.
• Generate service orders and provide accurate cost and time estimates.
• Schedule maintenance and repair work efficiently.
• Communicate with technicians to ensure timely updates on vehicle progress.
• Keep customers informed on status, delays, or additional repairs needed.
• Upsell recommended services and maintenance packages where appropriate.
• Maintain comprehensive records of all interactions, quotes, and completed work.
• Handle customer concerns and resolve complaints in a timely, courteous manner.
• Follow up post-service to ensure customer satisfaction and encourage repeat business.

Requirements

• Matric / Grade 12 (essential); Technical or automotive qualification (advantageous).
• 2–5 years' experience as a service advisor in an automotive dealership or workshop.
• Strong knowledge of vehicle components and servicing processes.
• Excellent customer service and communication skills.
• Proficient in service booking and job card systems (e.g., Kerridge, CDK, Autoline).
• Ability to multitask in a fast-paced, high-pressure environment.
• Professional appearance and demeanor.
• Valid driver's licence.
• Customer-focused with a positive attitude.
• Strong interpersonal and listening skills.
• Problem-solving and decision-making ability.
• Sales-minded with attention to detail.
• Team player with the ability to work independently.

Location

Johannesburg, South Africa

Seniority level

Entry level

Employment type

Full-time