Service Advisor

Clicks Group Limited; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading retail company in South Africa is seeking a qualified individual to manage operations at the point of sale, ensuring service excellence and effective stock management. The candidate should possess strong managerial skills, be results-driven, and have a Grade 12 qualification along with relevant retail or business management certification. This role involves training staff, resolving customer queries, and promoting the company’s loyalty program.

Qualifications

• Essential: Grade 12; Relevant Retail / Business Management qualification (External applicants).
• Desirable: Maths 50% and English 50% at Grade 12 level.

Responsibilities

• Direct and control all operational activities at the point of sale.
• Ensure effective management of stock and cash.
• Train and motivate shop assistants/cashiers for service excellence.
• Resolve customer queries in line with Company policies.
• Drive promotion of the Clicks clubcard.
• Enforce security measures and cash controls.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail / Business Management qualification

Job description

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Duties & Responsibilities

• Job Objectives: To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistants / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistants / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
• Knowledge: Understanding and application of financial management principles, Retail / FMCG background and understanding of merchandising and promotions principles, Knowledge of stock, cost, risk and compliance management procedures, Knowledge of customer service excellence, Knowledge of labour legislation and IR practices, Knowledge of competency based interviewing.
• Skills: Results and target driven, Sound managerial skills, Planning and organising skills, Problem-solving skills, Strong customer orientation, Good communication skills, Computer literacy, Numeracy skills.
• Competencies: Essential – Leading and Supervising, Relating and Networking, Delivering Results and Meeting Customer Expectations; Desirable – Following instructions and procedures, Working with people, Analysing, Planning and organising, Coping with Pressures and Setbacks.

Desired Experience & Qualification

• Education - Essential: Grade 12; Relevant Retail / Business Management qualification (External applicants).
• Education - Desirable: Maths 50% and English 50% at Grade 12 level.