Service Administrator (HVAC Helpdesk)

SFI Group (Pty) Ltd; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A national service company in South Africa seeks a Service Administrator to provide multi-site administrative support. The ideal candidate will have 3-5 years of experience in service administration, excellent multitasking and communication skills, plus a Diploma in Business Administration or relevant fields. The role includes managing job cards, monitoring performance, and ensuring quality service delivery across diverse teams.

Benefits

Access to Medical Aid

Provident Fund

13th Cheque

Opportunities for learning and growth

Qualifications

• 3–5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments is advantageous.

Responsibilities

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track and monitor portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call-out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries, ensuring fast and professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client standards for service quality.

Skills

Multitasking

Communication skills

Excel

Attention to detail

Organisational ability

Education

Grade 12 / Matric

Diploma in Business Administration

Certificate in Operations

Certificate in Customer Service Management

Tools

CRM software

Service workflow software

Job description

ARE YOU A SERVICE-DRIVEN ADMINISTRATOR WHO THRIVES ON MANAGING MULTIPLE TASKS AND SUPPORTING DIVERSE TEAMS?

We’re seeking an efficient and customer-focused Service Administrator to provide national administrative support across multiple portfolios. This role is ideal for a multitasker who enjoys coordinating people, systems, and information to ensure exceptional service delivery and operational efficiency.

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

Responsibilities include:

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track and monitor portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call‑out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries, ensuring fast and professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client standards for service quality.

WHAT YOU NEED TO SUCCEED

Experience:

• 3–5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments (advantageous)

Qualifications:

• Grade 12 / Matric (Mandatory)
• Diploma or certificate in Business Administration, Operations, or Customer Service Management.

SKILLS & KNOWLEDGE – WHAT SETS YOU APART

• Excellent multitasking and communication skills.
• Strong Excel and reporting ability.
• CRM or service workflow software experience (advantageous).
• High attention to detail and organisational ability.
• Resilient, reliable, and able to perform in a fast‑paced environment.
• Meticulous, reliable, and self-driven.
• Good communication and ability to work well with procurement and project teams.
• High organisational aptitude, autonomy, and accountability.

WHAT WE ARE OFFERING…

• Join a leading national company known for quality service and technical excellence.
• Work with a dynamic and supportive operational team.
• Access to Medical Aid, Provident Fund, and a 13th Cheque.
• Opportunities for ongoing learning and growth.
• Exposure to national client portfolios and multi‑site operations.

APPLY NOW and become a central part of our service delivery team, ensuring smooth coordination and customer satisfaction across all clients.