Senior Workforce Planning & Operational Analyst

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading agency is seeking a Senior Workforce Planning & Operational Analyst to optimize staffing and labor efficiency across departments. This role involves building predictive models, analyzing labor utilization, and creating reporting tools. Qualified candidates should have a Bachelor's in Business Analytics or a related field and over 5 years of experience in a high-volume BPO environment. This position offers competitive compensation, generous paid time off, and opportunities for professional growth, working fully remote.

Benefits

Competitive pay with annual performance-based increases

Generous Paid Time Off (PTO)

Choice of Health and Dental Insurance or Health Stipend

Holiday Bonus

100% remote work setup

Growth opportunities

Qualifications

• 5+ years of experience in workforce planning, headcount forecasting, and operations analytics.
• Proven ability to interpret complex operational data and deliver actionable staffing recommendations.

Responsibilities

• Own and refine workforce and capacity models for optimal staffing levels.
• Analyze labor capacity utilization and productivity metrics to identify resource constraints.
• Build dashboards and reporting tools for productivity and efficiency.

Skills

Workforce planning

Data analysis

Operational analytics

Modeling

Excel/Google Sheets proficiency

Education

Bachelor’s degree in Business Analytics or related field

Job description

Senior Workforce Planning & Operational Analyst

2 days ago Be among the first 25 applicants.

About The Job

TalentPop, a premier, fast‑growing agency supporting over 700 global e‑commerce brands, is seeking a highly skilled senior workforce planning & operational analyst. Your core mission is to optimize our internal staffing, productivity, and labor capacity across all departments (Recruitment, CS, Team Operations). This role is the operational engine behind our growth, focusing on building, maintaining, and refining the quantitative models that govern how, when, and where we staff our business. If you thrive in a high‑velocity BPO environment and excel at translating raw operational data into actionable staffing constraints and efficiency gains, this is your opportunity.

Core Responsibilities & Focus Areas

1. Workforce Modeling & Capacity Planning

• Own and refine TalentPop’s internal workforce and capacity models across all business functions to determine optimal staffing levels.
• Analyze labor capacity utilization, productivity metrics, and department efficiency to proactively identify staffing needs, constraints, and resource reallocation opportunities.
• Establish weekly, monthly, and quarterly hiring targets in partnership with departmental leadership based on rigorous labor capacity analysis.
• Develop predictive models for attrition, bandwidth risk, and internal resource shortages, especially in high‑volume hiring environments.

2. Operational Analytics & Efficiency

• Model "what‑if" analyses to quantify the impact of changes in staffing, performance, or process improvements on department load and company‑wide labor requirements.
• Monitor key departmental KPIs (capacity utilization, output per FTE, efficiency trends) and provide data‑driven recommendations to leadership.
• Build dashboards and reporting tools focused on productivity, efficiency, and resource allocation for leadership and operational managers.

3. Recruitment Funnel Analysis

• Maintain applicant forecasting models that project future supply based on historical conversion rates and expected demand.
• Track and analyze recruitment performance metrics, including interview‑to‑hire ratios, pass/fail trends, and time‑to‑fill, to optimize the hiring workflow.

Requirements

• Bachelor’s degree in Business Analytics, Finance, Economics, Statistics, or similar.
• 5+ years of experience focused on workforce planning, headcount forecasting, and operations analytics in a high‑volume BPO, outsourcing, or call center environment.
• Advanced proficiency in Excel/Google Sheets (complex modeling, scenario analyses).
• Proven ability to interpret complex operational data and deliver actionable staffing and efficiency recommendations.

Technical Requirements

• Stable DSL/Cable/Fiber internet (20 Mbps minimum + backup)
• Laptop/desktop with at least Core i5/Ryzen 5 and 8 GB RAM
• Reliable power source and backup work location

Perks & Benefits

• Competitive Compensation: Receive competitive pay with annual performance‑based increases.
• Time to Recharge: Generous Paid Time Off (PTO) so you can rest, travel, and recharge.
• Comprehensive Wellness: We offer a choice of Health and Dental Insurance or a Health Stipend to ensure you feel your best.
• Holiday Bonuses: Receive a special Holiday Bonus in appreciation of your hard work and dedication.
• Fully Remote Setup: Enjoy the flexibility of a 100% remote work setup—work comfortably from anywhere.
• Growth Opportunities: Access clear pathways and opportunities to grow with us as TalentPop continues to rapidly scale in the e‑commerce industry.

How to Apply

Ready to Drive Strategy and Growth? If you are an analytical powerhouse ready to leverage data to define our workforce strategy and drive efficiency for hundreds of global e‑commerce brands, we want to hear from you. TalentPop is redefining support operations, and we need your expertise to model our future. Apply now to join our global, collaborative, and fast‑growing team!

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Project Management and Information Technology

Industries

• IT Services and IT Consulting