Senior Waiter - Lead Fine-Dining Service & Guest Experience

Crew Life at Sea; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading hospitality company is seeking a Senior Waiter to provide exceptional dining service on cruise ships. The ideal candidate should have proven experience in fine dining, strong customer service skills, and leadership abilities to mentor junior staff. Responsibilities include taking guest orders, promoting menu items, and ensuring a high standard of service. This role requires adaptability and proficiency in English, with additional languages being a plus.

Qualifications

• Proven experience as a Senior Waiter in a fine dining restaurant or cruise ship.
• Strong knowledge of food and beverage service and etiquette.
• Excellent leadership and interpersonal skills.

Responsibilities

• Provide exceptional table service to guests.
• Assist the Head Waiter in supervising the wait staff team.
• Take accurate guest orders and relay them efficiently.
• Utilize upselling techniques to enhance revenue generation.
• Establish rapport with guests and handle inquiries professionally.

Skills

Fine dining etiquette

Communication

Leadership

Customer service

Multilingual skills

Job description

A leading hospitality company is seeking a Senior Waiter to provide exceptional dining service on cruise ships. The ideal candidate should have proven experience in fine dining, strong customer service skills, and leadership abilities to mentor junior staff. Responsibilities include taking guest orders, promoting menu items, and ensuring a high standard of service. This role requires adaptability and proficiency in English, with additional languages being a plus.