Senior UX/UI Designer

Boardroom Appointments; Midrand; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A recruitment agency is seeking a Senior UX/UI Designer to work in Midrand, Gauteng. The role involves designing products with a strong focus on customer experience and requires at least 5 years of UX/UI design experience, along with relevant qualifications. The ideal candidate will collaborate with cross-functional teams and lead customer experience initiatives. Candidates with experience in the Financial Services industry will have an advantage.

Qualifications

• Minimum of 5 years UX/UI design experience is essential.
• Experience in the Financial Services industry is advantageous.

Responsibilities

• Lead product design and conceptualization with data-driven insights.
• Perform customer experience mapping and analysis.
• Conduct research to understand customer needs and trends.
• Deliver products that meet customer expectations effectively.
• Build relationships to support business strategy delivery.
• Identify process improvements and innovate as necessary.

Skills

Cross-functional collaboration

Customer experience mapping

Data analysis

Design conceptualization

Innovation and improvement

Education

Matric / Grade 12 / SAQA Accredited Equivalent

Relevant design-related qualification (degree / diploma / certificate)

Job description

Senior UX/UI Designer

Key Responsibilities

• Design and Conceptualization: Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.
• Customer Experience Mapping: Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis.
• Customer Needs/Experience Research: Conduct research and analyze data to develop a sound understanding of customer segments, trends, needs, and expectations.
• Product and Solution Development: Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems.
• Internal Client Relationship Management: Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans.
• Improvement / Innovation: Identify shortcomings and suggest improvements to existing processes, systems, and procedures.
• Improvement / Innovation (cont): Deliver plans for small elements of change management programs.
• Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing.
• Personal Capability Building: Act as subject matter expert. Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices

Education

• Matric / Grade 12 / SAQA Accredited Equivalent (Essential)
• Relevant design-related qualification (degree / diploma / certificate) (Essential)

Experience

• 5+ years UX/UI design experience (Essential)
• Experience in the Financial Services industry (Advantageous)