Senior Travel Designer - Trade

Wilderness; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A premium travel company in Johannesburg or Cape Town seeks a Senior Reservations Manager to build agent relationships and generate sales by creating luxury travel itineraries. The ideal candidate will have over 5 years of senior experience in reservations and a strong understanding of Southern and East African destinations, with excellent communication and analytical skills. This role emphasizes sustainability and conservation in travel.

Qualifications

• Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations.
• Experience in handling customer relationships and developing & promoting products in the inbound travel industry.
• Proven English literacy.
• General destination knowledge on Southern & East Africa.

Responsibilities

• Generate and grow sales and agent relationships.
• Design itineraries around company guidelines and product knowledge.
• Follow up on all outstanding provisional bookings with agents.

Skills

Excellent communication skills written and oral, in English

Foreign language skills

Education

Matric certificate – with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

TourPlan

WISH or similar booking/operating system

Microsoft Office

Job description

Job Description

PRIMARY PURPOSE

To generate and grow sales, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. Secure cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

This position is based in Johannesburg or Cape Town.

Detailed Responsibilities

• Liaise with Sales and Reservations Managers on sales potential and any development on the agent relationship for all bookings.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs.
• Continuous communication and excellent service delivery to agents at all times.
• Keep Agents’ booking information updated in the Wilderness Window (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers
• Understand the agents needs in each booking.
• Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
• Keep apprised of company policies, procedures and system updates.

CANDIDATE PROFILE

Qualification

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism/hospitality.

Experience

• Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Previous camp experience beneficial.
• Computer Literate (Microsoft Office, email, Internet).
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General destination knowledge on Southern & East Africa.
• Personal and work travel experience in Southern and East Africa.
• Problem solver and good with guest interaction.
• Excellent attention to detail.

Skills

• Excellent communication skills written and oral, in English.
• Foreign language skills advantageous

Interests

A passion for wildlife and a commitment to sustainability and conservation.

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