Senior Travel Designer -Inbounds

Wilderness; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading luxury travel company in Johannesburg is seeking an experienced sales professional to generate and grow sales while maintaining strong agent relationships. You will ensure excellent customer service and have a deep knowledge of Southern and East African destinations. Candidates should possess 4-5 years of senior-level experience in the inbound travel industry and a passion for wildlife and sustainability.

Qualifications

• 4-5 years’ experience at a senior level in the inbound travel industry.
• Experience in handling customer relationships and promoting products.
• Proven English literacy and attention to detail.

Responsibilities

• Generate and grow sales while maintaining required GP% and strong agent relationships.
• Continuous communication with agents and providing excellent service.
• Attend training to exceed booking expectations.

Skills

Excellent communication skills (written and oral, in English)

Foreign European language skills

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

Microsoft Office

Internet

TourPlan or WISH

Job description

Job Description

PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high‑level customer service by offering world‑class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, efficiently, time‑sufficient by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day‑to‑day regional logistics.

• Location: Johannesburg or Cape Town

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guest needs, and attending relevant familiarisation trips as required.
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.). Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life‑changing journeys for guests.
• Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
• Attend all WS and AP training on a weekly basis; this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Keep apprised of company policies, procedures and system updates.

Candidate Profile

Qualifications

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality

Experience

• 4–5 years’ experience at a senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• Great product knowledge on Southern & East Africa (Tanzania & Kenya)
• Personal or educational travel experience required.
• Excellent attention to detail.

Skills

• Excellent communication skills both written and oral, in English.
• Foreign European language skills advantageous.

Interests

A passion for wildlife and a commitment to sustainability and conservation.

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