Senior Travel Consultant

Global Hr Café; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading travel consultancy in Cape Town is seeking an experienced Senior Travel Consultant. You will manage complex travel arrangements for international clients, focusing on the European market. The ideal candidate will have at least 4 years of experience, proficiency in Amadeus, and strong problem-solving skills. This role offers a dynamic work environment with a customer-first approach.

Qualifications

• Minimum 4 years' experience as a Senior Travel Consultant with European market exposure preferred.
• Proficiency in Amadeus and GDS systems is essential.
• Excellent communication skills with a customer-first mindset.
• High level of accuracy and ability to multitask under pressure.

Responsibilities

• Accurately process bookings for flights, hotels, car hires, rail, and ferries.
• Handle complex itinerary changes and provide expert travel advice.
• Manage client communications professionally and efficiently.
• Resolve ticketing and booking issues quickly.

Skills

Amadeus proficiency

Customer service

Problem-solving

Communication skills

Organisational skills

Tools

GDS systems

Job description

Position

Senior Travel Consultant

Location

Kenilworth, Cape Town

About The Role

We are seeking an experienced and detail-driven Senior Travel Consultant to join our professional team in Cape Town, serving our client Club Travel Ireland.

In this role, you will play a key part in managing complex travel arrangements for international clients, with a strong focus on the European market.

You will be responsible for delivering a seamless end-to-end travel experience, ensuring every booking is accurate, efficient, and aligned with client expectations.

Who We Are Looking For

The ideal candidate is a travel professional with extensive experience using Amadeus (native) and other GDS systems.

You will bring both technical expertise and a passion for excellent customer service.

This position requires strong problem-solving skills, the ability to work under pressure, and a deep understanding of the travel industry's policies, fare structures, and operational challenges.

Key Responsibilities

• Accurately process flight, hotel, car hire, rail, and ferry bookings.
• Handle complex itinerary changes, including reissues, revalidations, cancellations, and refunds.
• Provide expert travel advice to clients, ensuring compliance with travel policies and best fare practices.
• Manage client communications with professionalism, efficiency, and empathy.
• Resolve ticketing and booking issues quickly to minimize client disruptions.
• Stay up to date with airline regulations, fare rules, and industry trends.

Job Requirements

• Minimum 4 years' experience as a Senior Travel Consultant (corporate or leisure, with European market exposure preferred).
• Proficiency in Amadeus (native) and GDS systems is essential.
• Strong knowledge of international fare structures, airline policies, and ticketing procedures.
• Excellent communication skills (verbal and written) with a customer-first mindset.
• High level of accuracy, organisation, and the ability to multitask under pressure.

Salary

Salary : R per monthCTC (Depending on Experience)

Contact Information

Email your CV to : Reference (email subject line) : HR

Application Deadline

Application Close : October

Disclaimer

Disclaimer : If you haven't received feedback within two weeks of your application, it means your application was unsuccessful.