Senior Trainer - Elevate Onboarding & Client Training

Percepta LLC; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer experience company in Cape Town is seeking a Senior Trainer to oversee training programs for new hires and existing associates. Responsibilities include registering participants, facilitating sessions, and ensuring all training goals are achieved. Ideal candidates will possess strong interpersonal skills, experience in adult learning, and a commitment to exceptional customer service. This position offers comprehensive benefits, including annual incentives and healthcare options.

Benefits

Annual incentive program

Medical, dental, and vision benefits

Paid time off (PTO)

Tuition reimbursement

Access to free online courses

Qualifications

• 1-2 years’ experience in training and/or adult learning is preferred.
• High customer service orientation is a must.
• Great interpersonal skills for dealing with diverse populations.

Responsibilities

• Register associates for classes and facilitate new hire training.
• Coordinate and analyze data for timely training delivery.
• Ensure training completion goals are met.

Skills

Training and/or adult learning experience

Understanding of TTEC's business and core values

Customer service orientation

Interpersonal skills

Coaching skills

Attention to detail

Knowledge of MS Office

Call center experience

Tools

MS Office (Excel, Outlook, PowerPoint)

Oracle

Kronos

Tandberg

Job description

A leading customer experience company in Cape Town is seeking a Senior Trainer to oversee training programs for new hires and existing associates. Responsibilities include registering participants, facilitating sessions, and ensuring all training goals are achieved. Ideal candidates will possess strong interpersonal skills, experience in adult learning, and a commitment to exceptional customer service. This position offers comprehensive benefits, including annual incentives and healthcare options.