Senior Trainer Cape Town, South Africa

TTEC; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading customer experience company in Cape Town is seeking a Senior Trainer to facilitate training for new hires and achieve training completion goals. The ideal candidate will have 1-2 years experience in training and strong customer service orientation. This role involves registering associates for classes and coordinating all necessary training data. Join a world-class team dedicated to improving customer experience.

Qualifications

• Achieve training completion goals.
• Understand training objectives and client requirements.
• Deliver excellent customer service.

Responsibilities

• Register associates for classes.
• Facilitate training for new hires.
• Coordinate and analyze training data.

Skills

Experience in training and/or adult learning

Strong customer service orientation

Interpersonal skills

Coaching skills

Attention to detail

Knowledge of MS Office

Call center experience

Tools

MS Office (Excel, Outlook, PowerPoint)

Oracle

Kronos

Tandberg

Job description

Senior Trainer TTEC is seeking a seasoned Senior Trainer to join our Customer Management Services team! Every day, we interact with 3 / 5 million customers, providing support in more than 80 countries and in 50 languages across social, mobile, digital, and face‑to‑face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing!

What you’ll be doing:

Senior trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.

What you’ll bring to us:

• Achieve 100% of training completion goals.
• Learn key business objectives, timeframes, and requirements associated with each training goal and class.
• Understand and improve the key success metrics associated with training goals.
• Deliver excellent customer service and communication.
• Escalate training issues as appropriate.

What skills you’ll need:

• 1-2 years’ experience in training and / or adult learning.
• Strong understanding of TTEC's business, core values, and goals.
• High customer service orientation.
• Great interpersonal skills in dealing with a diverse population.
• Strong coaching skills.
• Strong attention to detail and desire to follow procedures.
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly.
• Call center experience.

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. We have a set of customer-focused values that guide relationships with clients, their customers and each other. Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.