Senior Technical Support Engineer (Remote/Onsite)

DataFin Recruitment; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Managed Service Provider is seeking a 3rd Line Technical Support Engineer in Cape Town. The role involves remote and onsite support for clients across multiple regions, troubleshooting various IT hardware and software issues, and maintaining system documentation. Candidates must have 7-8 years of experience in Microsoft technologies and be willing to work flexible hours. An excellent attitude and troubleshooting skills are essential. Competitive salary offered.

Qualifications

• Minimum 7-8 years of experience in technical support.
• Experience in Microsoft technologies (Cloud & On Premise).
• Ability to work flexible hours for international clients.

Responsibilities

• Provide technical support to clients in various regions.
• Troubleshoot IT hardware issues and liaise with vendors.
• Maintain documentation for all systems.
• Assist with technical presales, design, and project planning.

Skills

Microsoft Active Directory

Network Technology (VLAN, VPN, Firewalls)

Backup technologies (Veeam, MSP360, LiveVault)

Virtualization technologies (Hyper-V)

Cloud Platforms (M365 Suite, Azure, AWS)

Excellent troubleshooting skills

Job description

A leading Managed Service Provider is seeking a 3rd Line Technical Support Engineer in Cape Town. The role involves remote and onsite support for clients across multiple regions, troubleshooting various IT hardware and software issues, and maintaining system documentation. Candidates must have 7-8 years of experience in Microsoft technologies and be willing to work flexible hours. An excellent attitude and troubleshooting skills are essential. Competitive salary offered.