Senior Tech Relationship Manager - Enterprise Accounts

Afrizan People Intelligence; Midrand; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology company in Midrand is seeking an experienced Technical Relationship Manager to oversee service delivery and client management. The ideal candidate will have over 10 years of expertise in the ICT field, with strong skills in customer relationship management and SLA adherence. This full-time position requires a solid technical background, including a CCNP certification. The role emphasizes client satisfaction and proactive service management in a demanding environment.

Qualifications

• 10+ years in the ICT sector with at least 3 years in telecoms.
• 5+ years of direct customer relationship management experience.
• Strong understanding of SLA and contract management.

Responsibilities

• Act as the single point of contact for service-related matters.
• Lead service reviews, billing discussions, and account health checks.
• Drive customer satisfaction through proactive management.

Skills

Business Development

Sales Experience

Customer Relationship Management

Technical Support

Conflict Resolution

Education

Formal 3-year IT / Networking qualification

CCNP certification or equivalent

ITIL v3 or v4 certification

Job description

A leading technology company in Midrand is seeking an experienced Technical Relationship Manager to oversee service delivery and client management. The ideal candidate will have over 10 years of expertise in the ICT field, with strong skills in customer relationship management and SLA adherence. This full-time position requires a solid technical background, including a CCNP certification. The role emphasizes client satisfaction and proactive service management in a demanding environment.