Senior Team Leader / Administrator

LMP RECRUIT; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency in Cape Town is seeking a Senior Team Leader / Administrator to manage compliance and administration processes. This role involves leading a team and ensuring high standards in operations, reporting, and training. The ideal candidate has over 6 years of experience in a regulated environment, strong leadership skills, and proficiency in CRM systems. This position offers a structured environment with room for growth.

Qualifications

• 6+ years in administration/compliance in a regulated industry.
• Team leader or supervisor experience preferred, especially in call centre or BPO.

Responsibilities

• Lead a small team and keep processes tight.
• Oversee compliance, administration, reporting, and CRM analysis.
• Work directly with the Director to support operational delivery.

Skills

Team leadership

Process management

Compliance knowledge

Strong Excel skills

Excellent communication

Education

Matric

Tools

CRM systems

MS Word

Job description

Overview

Cape Town | R35,000 CTC | Full-time

Senior Team Leader / Administrator in a highly regulated environment. This role isn’t about selling — it’s about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and managing aspects of compliance. We are looking for a people and process-driven professional who can adapt their experience from regulated contexts such as Call Centre / BPO / Financial Services & Insurance / Telecom / or Energy & Utilities to this role.

Why this role?

This is a well-defined role with processes already in place. You’ll step into a structured environment with room to grow and lead. It’s a great fit for someone who’s hands-on, admin-focused, and thrives on getting things done right.

What You’ll Do

• Lead a small team (Sales Supervisor + Broker & Agent Support)
• Keep processes tight and teams accountable
• Manage existing processes / Implement new processes
• Oversee compliance, administration, reporting, and CRM analysis
• Ensure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standards
• Work directly with the Director to support operational delivery

Qualifications

• Matric
• 6+ years in administration / compliance in a regulated industry
• Team leader or supervisor experience (call centre or BPO a plus)
• Strong with Excel, Word, CRM systems & business writing
• Highly organised, analytical, and clear communicator