Senior Systems Engineer

Netsurit; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT solutions provider in Johannesburg is seeking an experienced IT Technical Support Engineer to manage projects involving Microsoft 365 and provide advanced technical support. The ideal candidate has over 5 years of experience in technical support, strong skills in Microsoft 365 and Azure technologies, and excellent problem-solving abilities. This role offers a collaborative work environment and opportunities for professional growth.

Qualifications

• 5+ years of experience in a technical support or systems engineering role.
• Strong proficiency with Microsoft 365 administration, SharePoint Online, Azure AD / Entra ID, and Microsoft Intune.
• Solid understanding of networking fundamentals.
• Excellent project planning and execution skills.
• Outstanding communication and problem-solving abilities.
• Industry certifications such as Microsoft 365 and Azure are a plus.

Responsibilities

• Plan, implement, and manage IT projects involving Microsoft 365, SharePoint, Azure, Entra ID, and Intune.
• Provide Level 3 support to clients via telephone, email, and remote tools to diagnose and resolve complex technical issues.
• Troubleshoot and resolve issues related to PCs, laptops, switches, DNS, routers, network connectivity, and peripheral devices.
• Collaborate with other engineers and team members to ensure efficient service delivery and knowledge sharing.
• Maintain documentation for client systems, projects, and configurations.
• Participate in a rotating weekly on-call schedule for after-hours support.

Skills

Microsoft 365 administration

SharePoint Online

Azure AD / Entra ID

Microsoft Intune

Networking fundamentals

Project planning

Problem-solving

Communication

Job description

Netsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!

About Netsurit : We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

With headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.

Key Responsibilities

• Plan, implement, and manage IT projects involving Microsoft 365, SharePoint, Azure, Entra ID, and Intune.
• Provide Level 3 support to clients via telephone, email, and remote tools to diagnose and resolve complex technical issues.
• Troubleshoot and resolve issues related to PCs, laptops, switches, DNS, routers, network connectivity, and peripheral devices.
• Collaborate with other engineers and team members to ensure efficient service delivery and knowledge sharing.
• Maintain documentation for client systems, projects, and configurations.
• Participate in a rotating weekly on-call schedule for after-hours support.

Qualifications

• 5+ years of experience in a technical support or systems engineering role.
• Strong proficiency with Microsoft 365 administration, SharePoint Online, Azure AD / Entra ID, and Microsoft Intune.
• Solid understanding of networking fundamentals
• Excellent project planning and execution skills.
• Outstanding communication and problem-solving abilities.
• Industry certifications such as Microsoft 365 and Azure are a plus.

For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.

A Note to Third Parties : Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer