Senior Support Engineer – Data Platforms & Geospatial Analytics

Sabenza IT & Recruitment; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency in Johannesburg is seeking a Senior Support Engineer to provide expert operational support for geospatial analytics data tools. The ideal candidate should have a Bachelor's degree in a relevant field and over 5 years of experience in supporting data platforms, particularly in analytics or geospatial environments. Strong knowledge of SQL and cloud-based technologies is essential, as well as excellent problem-solving and communication skills.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of experience in supporting data platforms.
• Strong knowledge of SQL and analytics tools.

Responsibilities

• Deliver advanced operational support for data platforms.
• Troubleshoot complex technical issues.
• Collaborate with teams to improve system stability.

Skills

SQL

Cloud-based data platforms

Analytics tools

Problem-solving

Communication

Collaboration

Education

Bachelor’s degree in Computer Science, Information Systems, Geospatial Science, or related field

Tools

Monitoring systems

Logging systems

Incident management systems

Job description

Overview

We are seeking a highly skilled Senior Support Engineer to join our team, providing expert operational support for our data tools and platforms that power geospatial analytics. You will play a critical role in ensuring system reliability, performance, and user satisfaction, helping teams derive actionable insights from complex geospatial datasets.

Responsibilities

• Deliver advanced operational support for data platforms and analytics tools, ensuring high availability and performance.
• Troubleshoot, diagnose, and resolve complex technical issues across geospatial data systems.
• Collaborate with data engineers, architects, and analysts to identify and implement improvements in system stability and efficiency.
• Monitor platform performance, conduct root-cause analyses, and implement preventive measures.
• Develop and maintain documentation for support processes, system configurations, and troubleshooting guides.
• Provide guidance and mentorship to junior support engineers and cross-functional teams.
• Participate in on-call rotations and incident response to minimize downtime and maintain service continuity.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Geospatial Science, or related field.
• 5+ years of proven experience in supporting data platforms, preferably in geospatial or analytics environments.
• Strong knowledge of SQL, cloud-based data platforms, and analytics tools.
• Experience with monitoring, logging, and incident management systems.
• Excellent problem-solving skills with a proactive, customer-focused approach.
• Strong communication and collaboration skills, able to translate technical concepts for non-technical stakeholders.