Senior Sub-Product Owner: AI IT Service Desk | Hybrid

iSanqa Resourcing; Midrand; Hybrid; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT Service Management firm is seeking a candidate to lead the strategic direction of IT Service Desk operations, integrating AI-driven innovations. The role involves mentoring teams, ensuring operational excellence, and managing high-volume service desks. Suitable candidates should possess at least 6-8 years of experience and a relevant degree. The position offers hybrid working flexibility in Midrand, South Africa.

Benefits

Hybrid and flexible working hours

Opportunities for team mentorship

Qualifications

• 6-8 years of experience in IT service desk or IT operations.
• At least three years in a leadership role.
• Experience with AI-driven solutions is highly desirable.

Responsibilities

• Oversee IT Service Desk Operations and manage end-to-end services.
• Implement AI technologies to enhance service delivery.
• Lead and mentor the IT service desk team.

Skills

Fluent in Business English

Fluent in Business German

Strong leadership

Analytical skills

Excellent communication

Problem solving

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Data analytics tools

Job description

A leading IT Service Management firm is seeking a candidate to lead the strategic direction of IT Service Desk operations, integrating AI-driven innovations. The role involves mentoring teams, ensuring operational excellence, and managing high-volume service desks. Suitable candidates should possess at least 6-8 years of experience and a relevant degree. The position offers hybrid working flexibility in Midrand, South Africa.