Senior Student Recruitment Assistant

Newcastle University; Newcastle; Hybrid; ZAR 614 000 - 631 000; Full time

Job summary

A prestigious educational institution in Newcastle is seeking a Senior Student Recruitment Assistant to support prospective students through effective communication and engagement. This full-time, permanent role involves organizing recruitment events and providing exceptional customer service while meeting the University’s recruitment targets. The ideal candidate will possess strong communication and IT skills, alongside the ability to work flexibly and handle sensitive situations. Salary ranges from approximately £27,319 to £28,031 per annum with additional benefits.

Benefits

Generous holiday package

Health and wellbeing initiatives

Flexible working options

Qualifications

• Ability to deal with sensitive situations and upset customers.
• Experience in a complex customer-focused service environment.
• Reliability and accuracy under pressure.

Responsibilities

• Serve prospective students and parents, ensuring excellent customer service.
• Organise recruitment events and manage logistics for visits.
• Support the administration of academic recruitment processes.

Skills

Good communication skills

Excellent IT skills

Excellent organisation and administrative skills

Excellent interpersonal and teamwork skills

Problem-solving initiative

Education

Good educational background to at least GCSE standard

Job description

Salary : 27319 to 28031 with progression to 29588 per annum

Newcastle University is a great place to work with excellent benefits. We have a generous holiday package; plus the opportunity to buy more great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date : 19 October 2025

The Role

Are you hardworking a team player and passionate about university education and the opportunities it can offer young people? The UK Recruitment team has an exciting opportunity for you to join us as a Senior Student Recruitment Assistant.

You will be a member of the UK Recruitment Operations team (UKRO) and will be the first point of contact for many prospective students and their influencers answering queries to an excellent standard on a range of topics such as application support, entry requirements, course information and accommodation choices. You will utilise various methods of contact to engage with prospective students including the enquiries phone line, e‑mail, live chat, social media and in person. You will also be involved in high‑profile events such as Confirmation and Clearing and will occasionally support the delivery of a range of widening participation and recruitment activities such as attending recruitment fairs, Open Days and helping successfully run our summer schools. All activity will contribute to ensuring that home recruitment targets included in the University’s Student Recruitment Strategy and Access and Participation Plan are met.

You will be able to thrive in a team environment but also be able to utilise resources to problem‑solve independently. You will have a commitment to providing the best customer service to all enquirers and have excellent writing and communication skills with the ability to use multiple IT systems. You will be passionate about promoting the opportunities Higher Education can provide.

In your covering letter please outline how you meet all the essential criteria detailed in the job description; we will use this information in the shortlisting process.

Find out more about the work of the UK Recruitment Team –

The position is available on a full time permanent basis.

You should be willing to work occasional weekends and outside of normal office hours to help with student recruitment events. You should also be willing to undertake a DBS check. There will be occasional travel to help with recruitment events.

There is a period during August where annual leave is restricted due to Confirmation and Clearing activities.

The UK Recruitment Team currently work flexibly enabling you to work in the office 3 days per week with the option to work the other 2 days at home (meetings, events and travel permitting).

Provisional interview dates of 29th and 30th October which will take place in‑person on campus.

Candidates who were not shortlisted previously are kindly asked not to reapply.

For an informal chat about the role please contact either: Tanya Ewen, Student Recruitment Office Coordinator; or Stacey Duggan, Student Recruitment Manager.

Key Accountabilities

• Serving prospective UK students and their influencers in accordance with service standards and procedures to provide a welcoming, prompt, effective and efficient service to all customers. This includes organising recruitment events and visits, responding to enquiries received by web form, post, e‑mail, telephone, Live Chat and in person and evaluating all activity to ensure continuous improvement.
• Provide support for all school and college recruitment visits carried out by the UK Recruitment Team across the UK by liaising with target schools, organising visit logistics, hotel reservations, hire car bookings and all other visit arrangements.
• Provide support for a range of recruitment events (online and face‑to‑face) led by Student Recruitment Coordinators. This includes supporting events such as residential summer schools; a range of on‑campus events such as campus tours and Offer Holder Events; and organising logistics for UCAS exhibitions.
• Support the administration of the PARTNERS Programme as required, to include processing PARTNERS application forms; answering queries; liaison with the Admissions Team regarding individual applications.
• Maintenance of finance spreadsheets under the direction of the Student Recruitment Managers to record spending on Undergraduate Recruitment and Admissions‑related accounts and support the Head of Undergraduate Recruitment and Widening Participation in the provision of financial reports external audit information. Use SAP / P2P as an interactive user to undertake relevant purchases and payments.
• Maintain accurate student records to allow appropriate monitoring and tracking and lead capture through the appropriate systems; ensure files and accurate records are kept in accordance with the EU General Data Protection Regulation (GDPR). Complete user testing as appropriate.
• Liaising with Academic Schools teams and services as required. Including working closely with the Faculty colleagues UG / PG Admissions Teams, the International Recruitment Operations team, Student Services, Estates and external providers as appropriate to provide a streamlined consistent and top‑quality customer service to prospective UK students and their influencers.
• Support the representation of the University at a range of Higher Education recruitment events throughout the UK including large undergraduate Higher Education conventions, smaller recruitment and careers events in individual schools and colleges and other recruitment events that may be identified during the course of the year.
• Contribute to other relevant duties and activities identified by the Head of Undergraduate Recruitment and Widening Participation to encourage applications to the University from well‑qualified students. This includes support for the University’s residential summer schools programme, support for the Confirmation and Clearing process, support for FE and mature student activities parents events, Open Days and Offer Holder Events and attendance at appropriate conferences to ensure ongoing updating of knowledge.

The Person

Knowledge Skills and Experience

Essential

• Absolute accuracy and reliability including in times of extreme pressure.
• Good communication skills both oral and written as well as an ability to communicate effectively with a range of ages of potential students, parents, academic colleagues and external contacts.
• Total confidentiality when dealing with sensitive information.
• Ability to deal with sensitive situations and customers who may be upset, assertive, etc.
• Excellent time management skills.
• Excellent organisation and administrative skills.
• Excellent interpersonal and teamwork skills.
• Initiative and a creative approach to problem solving.
• Excellent IT skills.
• Substantial experience of working within a complex busy and varied customer‑focused service.

Attributes and Behaviour

Essential

• Willingness to work some evenings and weekends.
• Receive Enhanced Disclosure from the Disclosure and Barring Services (DBS).

Qualifications

Essential

• A good educational background to at least GCSE standard or equivalent including demonstrated writing and numerical skills.

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary we aim to provide a welcoming place of safety for all offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits supports and retains colleagues from all sectors of society. We value diversity as well as celebrate support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education (REC). We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID : 28560

#LI-SS1

Required Experience : Senior IC

Key Skills : Anti Money Laundering, Access Control System, Catering, Assessment, Communication

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 27319 - 28031