Senior Store Manager - Woodburn

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-food restaurant chain in KwaZulu-Natal is seeking a Restaurant Manager to oversee operations, ensure quality standards, manage staff, and maximize profitability. The ideal candidate will have at least 3 years of experience in restaurant services, excellent management and organizational skills, and a strong focus on customer service. Join a team that prioritizes both efficiency and customer satisfaction.

Qualifications

• Minimum 3 years related experience required in restaurant or fast-food services.
• Experience with GAAP is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and Pedros Standard Operating Procedures are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.
• Manage staff, including discipline and work rosters.
• Ensure compliance with health and safety regulations.

Skills

Restaurant and Fast-Food Service experience

GAAP experience

Management skills

Organizational skills

Customer service

Verbal communication skills

Problem-solving skills

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills