Senior Store Manager- Raisethorpe

Pedros Flame Grilled Chicken; Pietermaritzburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading food service company in Pietermaritzburg is seeking a Senior Store Manager to oversee the restaurant's daily operations. The ideal candidate will have over 3 years of experience in fast-food service, strong management skills, and a commitment to excellent customer service. In this role, you will manage staff, ensure quality standards, and drive profitability through effective operational practices.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• Knowledge of GAAP is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and SOPs are maintained.
• Manage stock control, purchasing, and orders.

Skills

Management skills

Customer service

Organizational skills

Verbal communication skills

Job description

Job title : Senior Store Manager- Raisethorpe

Job Location : KwaZulu-Natal, Pietermaritzburg

Deadline : October 31, 2025

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Job Description

DUTIES AND RESPONSIBILITIES :

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant / take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS :

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills

Closing Date31 October 2025

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