Senior Store Manager- Raisethorpe

Pedros; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A well-known restaurant chain located in Pietermaritzburg is seeking an experienced restaurant manager. You will oversee daily operations, ensure quality standards, and maintain staff performance. The ideal candidate has at least 3 years of experience in restaurant and fast-food service, along with strong management and organizational skills. This role offers opportunities for professional development and is crucial for maximizing profitability.

Qualifications

• Minimum 3 years related experience required in restaurant and fast-food service.
• Experience with GAAP is advantageous.
• Strong management and organizational skills are essential.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and compliance with health regulations.
• Manage staff performance and conduct performance evaluations.
• Maximize profitability and meet sales and GP% targets.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff
  
  

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
  
  

Apply