Senior Store Manager (Durban)

Pedros; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A fast-food restaurant chain in Durban is seeking a Restaurant Manager to oversee operations, manage staff, and ensure quality standards. The ideal candidate will have a minimum of 3 years in restaurant service and possess strong management and organizational skills. This role includes maximizing profitability, handling customer complaints, and conducting staff training. Competitive compensation offered.

Qualifications

• Minimum 3 years experience in restaurant and fast-food service.
• Knowledge of GAAP is advantageous.
• Proven management and organizational skills.

Responsibilities

• Oversee overall operation of the restaurant.
• Ensure quality standards and SOPs are maintained.
• Manage stock control and purchasing.
• Handle customer complaints effectively.
• Maximize profitability and sales targets.
• Lead and manage restaurant staff.

Skills

Restaurant and Fast-Food Service experience

Management skills

Customer service skills

Organizational skills

Verbal communication skills

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills

Apply