Senior Store Manager (Brookside,PMB)

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A local fast-food chain in KwaZulu-Natal is seeking a Restaurant Manager to oversee operations, maintain quality standards, and manage staff. The ideal candidate has a minimum of 3 years of experience in restaurant and fast-food service, strong management skills, and is customer-focused. Responsibilities include ensuring compliance with health regulations, handling customer complaints, and maximizing profitability. This role is crucial for driving performance and enhancing customer relations.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure compliance with health and safety regulations.
• Manage staff and conduct performance evaluations.
• Handle customer complaints and maintain service levels.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

DUTIES AND RESPONSIBILITIES

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills