Senior Store Manager

Pedros Chicken; Vrystaat; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A popular fast-food restaurant in South Africa seeks a Restaurant Manager. You will oversee overall operations, ensure quality standards, manage stock control, and handle customer complaints. The ideal candidate has at least 3 years of experience in restaurant services, strong management, organizational, and customer service skills. Join a dynamic team to drive profitability and enhance customer satisfaction.

Qualifications

• Minimum 3 years of experience in restaurant and fast-food services.
• Experience with GAAP is advantageous.

Responsibilities

• Oversee overall operations of the restaurant/take-away.
• Manage quality standards and stock control.
• Handle customer complaints and ensure service levels.

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Job description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills